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Integración nativa con Freshdesk
Agentes de IA para Freshdesk.
Resuelve tickets, responde a los clientes y clasifica tu cola, con agentes de IA que leen, escriben y actúan directamente dentro de Freshdesk.
Tú lo configuras
Él se encarga del resto
Ticket #4821 — reembolso aprobado
Reembolso emitido · 8s
Ticket #4822 — reembolso procesado
Freshdesk · 12s
@refundAgent ¿qué pasó con el ticket #4823?
El cliente solicitó un reembolso del pedido #1087. 49,99 $ reembolsados. Ticket actualizado a resuelto.
Ticket #4824 — reembolso parcial
Respuesta en Freshdesk · 6s
Pon en marcha tu agente IA en minutos
Instrucciones del agente
Help customers by searching their tickets and replying with a resolution or escalating to the right team
Instruye a tu IA
Dile a tu agente qué hacer en lenguaje natural. Sin código, sin configuración compleja.
Get Ticket
Search Tickets
Herramientas para la IA
Elige las herramientas
Elige qué acciones de Freshdesk puede usar tu agente, buscar, actualizar, responder y más.
Deja que la IA trabaje
Tu agente lo gestiona de principio a fin, lee, decide, actúa, listo.
Todo lo que tu equipo necesita
dentro de Freshdesk.
Macha se integra directamente en tu flujo de Freshdesk, leyendo tickets, actualizando estados y respondiendo a los clientes.
Resuelve tickets automáticamente
El agente toma los tickets nuevos, busca en tu Knowledge Base, extrae datos de tus herramientas conectadas y responde a los clientes, todo sin intervención humana.
Ticket #4821 resuelto
Coincidencia en artículo de Knowledge Base · 8s
Reembolso procesado — 49,99 $
Freshdesk · 12s
Actualización de estado enviada al cliente
Respuesta en Freshdesk · 3s
Copiloto de IA sobre Freshdesk
El panel lateral de Macha en Chrome se abre sobre Freshdesk, para que tus agentes puedan hacer preguntas, obtener resúmenes de tickets, redactar respuestas y extraer datos de las herramientas conectadas, sin salir del ticket.
@refundAgent resume el ticket #4821 — el cliente pregunta por su reembolso
El cliente solicitó un reembolso del pedido #1092. Se encontró un cargo de 49,99 $. Borrador de respuesta:
«Hola Sarah, he procesado tu reembolso de $49.99. Llegará en 3-5 días hábiles.»
Da a tu agente de IA acceso a
cualquier acción de Freshdesk.
Elige qué disparadores activan al agente y qué acciones puede realizar: buscar tickets, publicar respuestas, actualizar estados, sincronizar tu base de conocimiento y más.
Ticket Created
Disparador
Ticket Updated
Disparador
Custom Webhook
Disparador
Get Ticket
Acción
Search Tickets
Acción
Search Contacts
Acción
Get Ticket Fields
Acción
Search Articles
Acción
List Agents
Acción
List Groups
Acción
Read Attachment
Acción
Add Public Reply
Acción
Add Internal Note
Acción
Update Priority
Acción
Update Status
Acción
Update Tags
Acción
Update Fields
Acción
Assign Ticket
Acción
Ticket Created
Disparador
Ticket Updated
Disparador
Custom Webhook
Disparador
Get Ticket
Acción
Search Tickets
Acción
Search Contacts
Acción
Get Ticket Fields
Acción
Search Articles
Acción
List Agents
Acción
List Groups
Acción
Read Attachment
Acción
Add Public Reply
Acción
Add Internal Note
Acción
Update Priority
Acción
Update Status
Acción
Update Tags
Acción
Update Fields
Acción
Assign Ticket
AcciónCómo los equipos usan
Macha + Freshdesk.
Flujos reales que los equipos de soporte ejecutan cada día, desde resolver tickets automáticamente hasta enrutar escalaciones.
How do I export my data from the platform? I need to download a CSV of my account history.
Hi! You can export your data as a CSV by following these steps:
Auto-resolve ticket inquiries via Freshdesk
When a new Freshdesk ticket comes in, Macha reads the customer's message, searches your knowledge base and help articles for the best answer, and replies with a clear resolution — no agent needed.
Explorar caso de usoI was charged twice on my last invoice and I need this fixed immediately. This is unacceptable.
Triage and route Freshdesk tickets by topic
When a new ticket arrives in Freshdesk, Macha reads the content, determines the topic and urgency, assigns the appropriate priority level, and routes it to the correct agent group — all in seconds.
Explorar caso de uso
Internal note added to ticket:
Add internal notes with context on Freshdesk tickets
When a Freshdesk ticket is updated, Macha pulls relevant context — customer history, related tickets, and past interactions — and adds a detailed internal note so the agent has everything they need.
Explorar caso de uso
Escalation alert posted to Slack:
Handle Freshdesk ticket escalations automatically
When a Freshdesk ticket priority changes to urgent, Macha gathers the full ticket context, searches knowledge base articles for relevant information, adds a detailed summary note, and notifies the team in Slack.
Explorar caso de usoConstruido para la confianza.
Diseñado para la privacidad.
Tus datos están seguros con Macha AI. Cumplimos los más altos estándares de seguridad para que puedas centrarte en el soporte sin concesiones.
Cumple con GDPR
Totalmente alineado con los estándares globales de protección de datos y seguridad.
Política de retención cero de datos
Nunca almacenamos información de clientes ni tus conversaciones con clientes.
Amado por equipos de soporte en todo el mundo
Mira lo que los equipos de soporte están diciendo sobre Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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Freshdesk?
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