Shopify
Stripe
Confluence
Integración nativa con Intercom
Agentes de IA para Intercom.
Resuelve tickets, responde a los clientes y clasifica tu cola, con agentes de IA que leen, escriben y actúan directamente dentro de Intercom.
Tú lo configuras
Él se encarga del resto
Ticket #4821 — reembolso aprobado
Reembolso emitido · 8s
Ticket #4822 — reembolso procesado
Intercom · 12s
@refundAgent ¿qué pasó con el ticket #4823?
El cliente solicitó un reembolso del pedido #1087. 49,99 $ reembolsados. Ticket actualizado a resuelto.
Ticket #4824 — reembolso parcial
Respuesta en Intercom · 6s
Tu agente IA, configurado para ti en menos de una semana
Instrucciones del agente
When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note
Escribimos las instrucciones
El equipo de Macha escribe las instrucciones de tu agente a partir de cómo tu equipo ya responde ese tipo de ticket.
Get Conversation
Search Conversations
Herramientas para la IA
Conectamos las herramientas
Elegimos las acciones de Intercom que puede usar tu agente, buscar, actualizar, responder y más, y lo probamos con tus tickets anteriores.
Se pone a trabajar
Los borradores llegan como notas privadas hasta que son correctos. Después, el agente gestiona esa categoría de principio a fin, y tu gestor de éxito se encarga de los cambios.
Todo lo que tu equipo necesita
dentro de Intercom.
Macha se integra directamente en tu flujo de Intercom, leyendo tickets, actualizando estados y respondiendo a los clientes.
Resuelve tickets automáticamente
El agente toma los tickets nuevos, busca en tu Help Center, extrae datos de tus herramientas conectadas y responde a los clientes, todo sin intervención humana.
Ticket #4821 resuelto
Coincidencia en artículo de Help Center · 8s
Reembolso procesado — 49,99 $
Intercom · 12s
Actualización de estado enviada al cliente
Respuesta en Intercom · 3s
Copiloto de IA sobre Intercom
El panel lateral de Macha en Chrome se abre sobre Intercom, para que tus agentes puedan hacer preguntas, obtener resúmenes de tickets, redactar respuestas y extraer datos de las herramientas conectadas, sin salir del ticket.
@refundAgent resume el ticket #4821 — el cliente pregunta por su reembolso
El cliente solicitó un reembolso del pedido #1092. Se encontró un cargo de 49,99 $. Borrador de respuesta:
«Hola Sarah, he procesado tu reembolso de $49.99. Llegará en 3-5 días hábiles.»
Da a tu agente de IA acceso a
cualquier acción de Intercom.
Elige qué disparadores activan al agente y qué acciones puede realizar: buscar tickets, publicar respuestas, actualizar estados, sincronizar tu base de conocimiento y más.
First Customer Message
Disparador
Every Customer Message
Disparador
Conversation Assigned
Disparador
Conversation Closed
Disparador
Get Conversation
Acción
Search Conversations
Acción
Search Contacts
Acción
Get Contact
Acción
List Admins
Acción
Search Help Center Articles
Acción
Reply to Conversation
Acción
Add Internal Note
Acción
Close Conversation
Acción
Assign Conversation
Acción
Update Conversation Tags
Acción
First Customer Message
Disparador
Every Customer Message
Disparador
Conversation Assigned
Disparador
Conversation Closed
Disparador
Get Conversation
Acción
Search Conversations
Acción
Search Contacts
Acción
Get Contact
Acción
List Admins
Acción
Search Help Center Articles
Acción
Reply to Conversation
Acción
Add Internal Note
Acción
Close Conversation
Acción
Assign Conversation
Acción
Update Conversation Tags
AcciónCómo los equipos usan
Macha + Intercom.
Flujos reales que los equipos de soporte ejecutan cada día, desde resolver tickets automáticamente hasta enrutar escalaciones.
Hi Mia — you can export analytics as CSV from **Analytics → Export → CSV** in the top right of any report. Full walkthrough here: [Exporting your analytics data](https://help.example.com/exporting-analytics). Let me know if the export fails or the columns don't match what you need.
Triage every new Intercom conversation with context
When a new conversation lands in Intercom, Macha reads the customer's profile, searches the Help Center for the relevant article, and either replies directly with the answer or drops a private note with the draft plus context for a teammate.
Explorar caso de usoCan you find our SLA terms for enterprise customers? I need to respond to a ticket about response times.
Here's what I found:
Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
Explorar caso de usoConstruido para la confianza.
Diseñado para la privacidad.
Tus datos están seguros con Macha AI. Cumplimos los más altos estándares de seguridad para que puedas centrarte en el soporte sin concesiones.
Cumple con GDPR
Totalmente alineado con los estándares globales de protección de datos y seguridad.
No entrenamos con tus datos
Tu contenido nunca se usa para entrenar modelos de IA y solo se conserva durante los plazos de nuestra Política de Privacidad.
Amado por equipos de soporte en todo el mundo
Mira lo que los equipos de soporte están diciendo sobre Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
¿Listo para potenciar
Intercom?
Configúralo en minutos. Conecta Intercom y tus herramientas, y pon a tu primer agente en tickets reales.
$50 en créditos gratis · sin límite de tiempo, sin tarjeta de crédito