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Intégration native à Intercom
Des agents IA pour Intercom.
Résolvez les tickets, répondez aux clients et triez votre file d'attente, avec des agents IA qui lisent, écrivent et agissent directement dans Intercom.
Vous le configurez
Il gère le reste
Ticket #4821 — remboursement approuvé
Remboursement émis · 8s
Ticket #4822 — remboursement traité
Intercom · 12s
@refundAgent que s'est-il passé avec le ticket #4823 ?
Le client a demandé un remboursement pour la commande #1087. 49,99 $ remboursés. Ticket marqué comme résolu.
Ticket #4824 — remboursement partiel
Réponse Intercom · 6s
Votre agent IA, configuré pour vous en moins d'une semaine
Instructions de l'agent
When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note
Nous rédigeons les instructions
L'équipe Macha rédige les instructions de votre agent à partir de la façon dont votre équipe répond déjà à ce type de ticket.
Get Conversation
Search Conversations
Outils pour l'IA
Nous connectons les outils
Nous choisissons les actions Intercom que votre agent peut utiliser, rechercher, mettre à jour, répondre et plus, et nous le testons sur vos anciens tickets.
Il se met au travail
Les brouillons arrivent en notes privées jusqu'à ce qu'ils soient justes. Ensuite, l'agent traite cette catégorie de bout en bout, et votre responsable du succès client gère les changements.
Tout ce dont votre équipe a besoin
dans Intercom.
Macha s'intègre directement à votre flux Intercom, lit les tickets, met à jour les statuts et répond aux clients.
Résolvez les tickets automatiquement
L'agent prend les nouveaux tickets, cherche dans votre Help Center, extrait les données de vos outils connectés et répond aux clients, le tout sans intervention humaine.
Ticket #4821 résolu
Correspondance d'article Help Center · 8s
Remboursement traité — 49,99 $
Intercom · 12s
Mise à jour de statut envoyée au client
Réponse Intercom · 3s
Copilote IA par-dessus Intercom
Le panneau latéral Macha pour Chrome s'ouvre par-dessus Intercom, pour que vos agents puissent poser des questions, obtenir des résumés de tickets, rédiger des réponses et extraire des données des outils connectés, sans quitter le ticket.
@refundAgent résume le ticket #4821 — le client demande où en est son remboursement
Le client a demandé un remboursement pour la commande #1092. Débit de 49,99 $ trouvé. Brouillon de réponse :
« Bonjour Sarah, j'ai traité votre remboursement de 49,99 $. Il arrivera sous 3 à 5 jours ouvrés. »
Donnez à votre agent IA accès à
n'importe quelle action Intercom.
Choisissez quels déclencheurs activent l'agent et quelles actions il peut effectuer : rechercher des tickets, publier des réponses, mettre à jour des statuts, synchroniser votre base de connaissances, et plus encore.
First Customer Message
Déclencheur
Every Customer Message
Déclencheur
Conversation Assigned
Déclencheur
Conversation Closed
Déclencheur
Get Conversation
Action
Search Conversations
Action
Search Contacts
Action
Get Contact
Action
List Admins
Action
Search Help Center Articles
Action
Reply to Conversation
Action
Add Internal Note
Action
Close Conversation
Action
Assign Conversation
Action
Update Conversation Tags
Action
First Customer Message
Déclencheur
Every Customer Message
Déclencheur
Conversation Assigned
Déclencheur
Conversation Closed
Déclencheur
Get Conversation
Action
Search Conversations
Action
Search Contacts
Action
Get Contact
Action
List Admins
Action
Search Help Center Articles
Action
Reply to Conversation
Action
Add Internal Note
Action
Close Conversation
Action
Assign Conversation
Action
Update Conversation Tags
ActionComment les équipes utilisent
Macha + Intercom.
Des flux réels que les équipes de support exécutent chaque jour, de la résolution automatique des tickets au routage des escalades.
Hi Mia — you can export analytics as CSV from **Analytics → Export → CSV** in the top right of any report. Full walkthrough here: [Exporting your analytics data](https://help.example.com/exporting-analytics). Let me know if the export fails or the columns don't match what you need.
Triage every new Intercom conversation with context
When a new conversation lands in Intercom, Macha reads the customer's profile, searches the Help Center for the relevant article, and either replies directly with the answer or drops a private note with the draft plus context for a teammate.
Explorer le cas d'usageCan you find our SLA terms for enterprise customers? I need to respond to a ticket about response times.
Here's what I found:
Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
Explorer le cas d'usageConçu pour la confiance.
Pensé pour la confidentialité.
Vos données sont en sécurité avec Macha AI. Nous répondons aux plus hauts standards de sécurité pour que vous puissiez vous concentrer sur le support sans compromis.
Conforme RGPD
Entièrement aligné sur les standards mondiaux de protection des données et de sécurité.
Aucun entraînement sur vos données
Votre contenu n’est jamais utilisé pour entraîner des modèles d’IA et n’est conservé que pendant les durées prévues par notre Politique de confidentialité.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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Intercom ?
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