Front

Support

Connect Front to Macha and give your AI assistant full shared-inbox automation. Read conversations with full message + comment thread, reply publicly or post internal comments with @mentions, update statuses and tags, manage custom fields, search contacts across handles, and route to the right teammate — so your AI can handle multi-channel customer communication end to end.

Triggers et actions

Action

Get Conversation

Retrieve full conversation details including the message thread, internal comments, contact, assignee, and tags.

Action

Search Conversations

Full-text search across Front conversations — subjects, message bodies, contact details.

Action

Search Contacts

Find Front contacts by handle (email, phone, twitter, etc.) or by name.

Action

Get Custom Fields

List all custom fields defined in your Front workspace with their types and applicability.

Action

List Tags

List all tags available in your Front workspace — useful for understanding your team's classification scheme.

Action

Add Public Reply

Send a public reply on a Front conversation via its channel — email, chat, SMS, etc.

Action

Add Internal Comment

Post a private internal comment on a Front conversation — supports @mentions to notify specific teammates.

Action

Update Status

Change a Front conversation's status — archive (close), reopen, or move to trash.

Action

Update Tags

Set the tag list on a Front conversation — diffs against current tags and adds/removes as needed.

Action

Update Fields

Update custom field values on a Front conversation.

Action

Assign Conversation

Assign a Front conversation to a specific teammate, or unassign it.

Action

List Teammates

List all Front teammates with their availability and admin status.

Action

List Teams

List all Front teams and which inboxes belong to them.

Action

List Inboxes

List all Front inboxes — the channels conversations are routed through.

Action

Read Attachment

Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Front conversation.

Trigger

Conversation Created

Fires when a new conversation lands in Front.

Trigger

New Message Added

Fires when an inbound message (customer reply or new message) lands on a conversation.

Trigger

Conversation Assigned

Fires when a conversation is assigned or reassigned to a teammate.

Trigger

Custom Webhook

Generates a webhook URL you can use in any Front rule's 'Send a webhook' action — full control over which conversations fire.

Lancez votre agent IA en quelques minutes

Instructions de l'agent

Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies

Instruisez votre IA

Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.

Get Conversation

Search Conversations

Outils pour l'IA

Choisissez les outils

Choisissez quelles actions Front votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.

Reply to conversation

Update tags

Assign teammate

Laissez l'IA travailler

Votre agent gère de bout en bout, lit, décide, agit, terminé.

Front fonctionne avec tout le reste.

Front est encore plus puissant quand il est connecté à vos autres outils. Macha les réunit tous, pour que votre assistant IA ait un contexte complet sur toute votre stack.

Voir toutes les intégrations