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Intégration native à Gorgias
Des agents IA pour Gorgias.
Résolvez les tickets, répondez aux clients et triez votre file d'attente, avec des agents IA qui lisent, écrivent et agissent directement dans Gorgias.
Vous le configurez
Il gère le reste
Ticket #4821 — remboursement approuvé
Remboursement émis · 8s
Ticket #4822 — remboursement traité
Gorgias · 12s
@refundAgent que s'est-il passé avec le ticket #4823 ?
Le client a demandé un remboursement pour la commande #1087. 49,99 $ remboursés. Ticket marqué comme résolu.
Ticket #4824 — remboursement partiel
Réponse Gorgias · 6s
Lancez votre agent IA en quelques minutes
Instructions de l'agent
Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags
Instruisez votre IA
Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.
Get Ticket
Search Tickets
Outils pour l'IA
Choisissez les outils
Choisissez quelles actions Gorgias votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.
Laissez l'IA travailler
Votre agent gère de bout en bout, lit, décide, agit, terminé.
Tout ce dont votre équipe a besoin
dans Gorgias.
Macha s'intègre directement à votre flux Gorgias, lit les tickets, met à jour les statuts et répond aux clients.
Résolvez les tickets automatiquement
L'agent prend les nouveaux tickets, cherche dans votre Help Center, extrait les données de vos outils connectés et répond aux clients, le tout sans intervention humaine.
Ticket #4821 résolu
Correspondance d'article Help Center · 8s
Remboursement traité — 49,99 $
Gorgias · 12s
Mise à jour de statut envoyée au client
Réponse Gorgias · 3s
Copilote IA par-dessus Gorgias
Le panneau latéral Macha pour Chrome s'ouvre par-dessus Gorgias, pour que vos agents puissent poser des questions, obtenir des résumés de tickets, rédiger des réponses et extraire des données des outils connectés, sans quitter le ticket.
@refundAgent résume le ticket #4821 — le client demande où en est son remboursement
Le client a demandé un remboursement pour la commande #1092. Débit de 49,99 $ trouvé. Brouillon de réponse :
« Bonjour Sarah, j'ai traité votre remboursement de 49,99 $. Il arrivera sous 3 à 5 jours ouvrés. »
Donnez à votre agent IA accès à
n'importe quelle action Gorgias.
Choisissez quels déclencheurs activent l'agent et quelles actions il peut effectuer : rechercher des tickets, publier des réponses, mettre à jour des statuts, synchroniser votre base de connaissances, et plus encore.
Ticket Created
Déclencheur
Ticket Updated
Déclencheur
New Message Added
Déclencheur
Custom Webhook
Déclencheur
Get Ticket
Action
Search Tickets
Action
Search Customers
Action
Get Ticket Fields
Action
Search Macros
Action
Add Public Reply
Action
Add Internal Note
Action
Update Priority
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Ticket
Action
List Agents
Action
List Teams
Action
Read Attachment
Action
Ticket Created
Déclencheur
Ticket Updated
Déclencheur
New Message Added
Déclencheur
Custom Webhook
Déclencheur
Get Ticket
Action
Search Tickets
Action
Search Customers
Action
Get Ticket Fields
Action
Search Macros
Action
Add Public Reply
Action
Add Internal Note
Action
Update Priority
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Ticket
Action
List Agents
Action
List Teams
Action
Read Attachment
ActionComment les équipes utilisent
Macha + Gorgias.
Des flux réels que les équipes de support exécutent chaque jour, de la résolution automatique des tickets au routage des escalades.
What's your return policy? I bought a jacket two weeks ago and it doesn't fit — can I exchange it for a bigger size?
Hi! Happy to help with your exchange. Here's how our returns work:
Auto-resolve ticket inquiries via Gorgias
When a new Gorgias ticket comes in, Macha reads the shopper's message, searches your help center and macros for the best answer, and replies with a clear resolution — no agent needed.
Explorer le cas d'usageI was charged twice for order #10482 and I need this fixed immediately. This is unacceptable.
Triage and route Gorgias tickets by topic
When a new ticket arrives in Gorgias, Macha reads the content, determines the topic and urgency, sets the priority, applies tags, and routes it to the right team — all in seconds.
Explorer le cas d'usage
Internal note added to ticket:
Add internal notes with context on Gorgias tickets
When a Gorgias ticket is updated, Macha pulls relevant context — customer history, related tickets, and past orders — and adds a detailed internal note so the agent has everything they need.
Explorer le cas d'usage
Escalation alert posted to Slack:
Handle Gorgias ticket escalations automatically
When a Gorgias ticket's priority changes to urgent, Macha gathers the full ticket context, searches your macros and help center for relevant guidance, adds a detailed summary note, and alerts the team in Slack.
Explorer le cas d'usageConçu pour la confiance.
Pensé pour la confidentialité.
Vos données sont en sécurité avec Macha AI. Nous répondons aux plus hauts standards de sécurité pour que vous puissiez vous concentrer sur le support sans compromis.
Conforme RGPD
Entièrement aligné sur les standards mondiaux de protection des données et de sécurité.
Politique de non-rétention des données
Nous ne stockons jamais les informations clients ni vos conversations client.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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