Shopify
Stripe
Google Workspace
Confluence
Native Gorgias-Integration
KI-Agenten für Gorgias.
Lösen Sie Tickets, antworten Sie Kunden und sortieren Sie Ihre Warteschlange – mit KI-Agenten, die direkt in Gorgias lesen, schreiben und handeln.
Sie richten es ein
Den Rest erledigt es
Ticket #4821 – Rückerstattung genehmigt
Rückerstattung ausgelöst · 8s
Ticket #4822 – Rückerstattung verarbeitet
Gorgias · 12s
@refundAgent Was ist mit Ticket #4823 passiert?
Kunde hat eine Rückerstattung für Bestellung #1087 angefragt. 49,99 $ erstattet. Ticket auf gelöst gesetzt.
Ticket #4824 – Teilerstattung
Gorgias-Antwort · 6s
Starte deinen KI-Agenten in Minuten
Agenten-Anweisungen
Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags
Weise deine KI an
Sag deinem Agenten in natürlicher Sprache, was zu tun ist. Kein Code, keine komplexe Einrichtung.
Get Ticket
Search Tickets
Tools für die KI
Wähle die Tools
Wähle, welche Gorgias-Aktionen dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr.
Lass die KI arbeiten
Dein Agent erledigt es Ende-zu-Ende, liest, entscheidet, handelt, fertig.
Alles, was Ihr Team braucht
in Gorgias.
Macha integriert sich direkt in Ihren Gorgias-Workflow, liest Tickets, aktualisiert Status und antwortet Kunden.
Tickets automatisch lösen
Der Agent nimmt neue Tickets auf, durchsucht Ihr Help Center, ruft Daten aus Ihren verbundenen Tools ab und antwortet Kunden – ganz ohne menschliches Zutun.
Ticket #4821 gelöst
Help Center-Artikel-Treffer · 8s
Rückerstattung verarbeitet – 49,99 $
Gorgias · 12s
Statusupdate an Kunden gesendet
Gorgias-Antwort · 3s
KI-Copilot über Gorgias
Das Macha-Chrome-Seitenpanel öffnet sich über Gorgias, sodass Ihre Agenten Fragen stellen, Ticket-Zusammenfassungen erhalten, Antworten entwerfen und Daten aus verbundenen Tools abrufen können – ohne das Ticket zu verlassen.
@refundAgent Fasse Ticket #4821 zusammen – Kunde fragt nach seiner Rückerstattung
Kunde hat Rückerstattung für Bestellung #1092 angefragt. Belastung von 49,99 $ gefunden. Antwortentwurf:
„Hallo Sarah, ich habe deine Rückerstattung von $49,99 verarbeitet. Sie trifft in 3 bis 5 Werktagen ein.“
Geben Sie Ihrem KI-Agenten Zugriff auf
jede Gorgias-Aktion.
Wählen Sie, welche Trigger den Agenten auslösen und welche Aktionen er ausführen darf – Tickets durchsuchen, Antworten posten, Status aktualisieren, Ihre Wissensdatenbank synchronisieren und mehr.
Ticket Created
Trigger
Ticket Updated
Trigger
New Message Added
Trigger
Custom Webhook
Trigger
Get Ticket
Aktion
Search Tickets
Aktion
Search Customers
Aktion
Get Ticket Fields
Aktion
Search Macros
Aktion
Add Public Reply
Aktion
Add Internal Note
Aktion
Update Priority
Aktion
Update Status
Aktion
Update Tags
Aktion
Update Fields
Aktion
Assign Ticket
Aktion
List Agents
Aktion
List Teams
Aktion
Read Attachment
Aktion
Ticket Created
Trigger
Ticket Updated
Trigger
New Message Added
Trigger
Custom Webhook
Trigger
Get Ticket
Aktion
Search Tickets
Aktion
Search Customers
Aktion
Get Ticket Fields
Aktion
Search Macros
Aktion
Add Public Reply
Aktion
Add Internal Note
Aktion
Update Priority
Aktion
Update Status
Aktion
Update Tags
Aktion
Update Fields
Aktion
Assign Ticket
Aktion
List Agents
Aktion
List Teams
Aktion
Read Attachment
AktionSo nutzen Teams
Macha + Gorgias.
Echte Workflows, die Support-Teams täglich ausführen – vom automatischen Lösen von Tickets bis zum Weiterleiten von Eskalationen.
What's your return policy? I bought a jacket two weeks ago and it doesn't fit — can I exchange it for a bigger size?
Hi! Happy to help with your exchange. Here's how our returns work:
Auto-resolve ticket inquiries via Gorgias
When a new Gorgias ticket comes in, Macha reads the shopper's message, searches your help center and macros for the best answer, and replies with a clear resolution — no agent needed.
Anwendungsfall ansehenI was charged twice for order #10482 and I need this fixed immediately. This is unacceptable.
Triage and route Gorgias tickets by topic
When a new ticket arrives in Gorgias, Macha reads the content, determines the topic and urgency, sets the priority, applies tags, and routes it to the right team — all in seconds.
Anwendungsfall ansehen
Internal note added to ticket:
Add internal notes with context on Gorgias tickets
When a Gorgias ticket is updated, Macha pulls relevant context — customer history, related tickets, and past orders — and adds a detailed internal note so the agent has everything they need.
Anwendungsfall ansehen
Escalation alert posted to Slack:
Handle Gorgias ticket escalations automatically
When a Gorgias ticket's priority changes to urgent, Macha gathers the full ticket context, searches your macros and help center for relevant guidance, adds a detailed summary note, and alerts the team in Slack.
Anwendungsfall ansehenAuf Vertrauen ausgelegt.
Auf Privatsphäre ausgelegt.
Deine Daten sind bei Macha AI sicher. Wir erfüllen höchste Sicherheitsstandards, damit du dich kompromisslos auf Support konzentrieren kannst.
DSGVO-konform
Vollständig auf globale Standards für Datenschutz und Sicherheit ausgerichtet.
Zero-Data-Retention-Richtlinie
Wir speichern niemals Kundendaten oder deine Kundenkonversationen.
Von Support-Teams geliebt weltweit
Sieh, was Support-Teams über Macha AI sagen.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Bereit, Gorgias
zu boosten?
In wenigen Minuten eingerichtet. Verbinden Sie Gorgias und Ihre Tools und setzen Sie Ihren ersten Agenten auf echte Tickets an.
500 Freikredite · ohne Zeitlimit, ohne Kreditkarte