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Ein Copilot in jedem
Zendesk-Ticket.
Macha AI dockt als Zendesk-App in die Ticket-Seitenleiste an. Entwirf Antworten, übersetze Nachrichten, schlage Dinge nach und handle am Ticket, ohne den Agenten-Workspace zu verlassen.
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Ticket 8421 · offen
Wo ist meine Bestellung?
Antonio · vor 22 Min.
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Ticket 8421
offen · Antonio Rossi · Priorität normal
Betreff
Wo ist meine Bestellung?
Tags
Benutzerdefinierte Felder
Bestellung 20831 · VIP-Stufe
Liest das Ticket, bevor du tippst.
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Ticket-Kontext, automatisch
Betreff, Anfragender, Tags, Priorität, benutzerdefinierte Felder und der vollständige Kommentar-Thread werden in dem Moment geladen, in dem du das Ticket öffnest.
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Jeder Chat, den du zu diesem Ticket hattest, steht in der Kopfzeile, leicht fortzusetzen.
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Vorgeschlagene Aktionen
Entwerfen, übersetzen, polieren, Bestellung prüfen, Wissensdatenbank durchsuchen. Ein Tipp startet dich.
Entwerfen, übersetzen, nachschlagen.
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Markenkonforme Entwürfe
Antworten aus dem Ticket, der Kundenhistorie und deiner Wissensdatenbank. Klingen wie dein Team.
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Jede Sprache, in beide Richtungen
Kundin schreibt auf Italienisch? Sieh es Seite an Seite auf Englisch, antworte mit einem Tipp auf Italienisch.
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Nichts landet ohne dich am Ticket
Jede Antwort, jeder Statuswechsel oder Tag-Update zeigt dir genau, was landet, bevor es landet.
Antwortvorschlag
Für dich entworfen · vor dem Posten prüfen
Hallo Antonio, danke für die Nachricht. Deine Bestellung 20831 wurde am 12. Juli versandt und ist heute in Zustellung. Sie sollte bis 18 Uhr ankommen. Melde dich, wenn du sie bis dahin nicht siehst.
Jeder Agent, jedes Tool, jede Quelle
Ticket 8421
Wo ist meine Bestellung?
Antonio · vor 22 Min.
Liest das Ticket
Betreff, Anfragender, Tags, Priorität und der vollständige Kommentar-Thread werden in dem Moment geladen, in dem du das Ticket öffnest.
Ticket abrufen
Bestellung nachschlagen
Tools für die KI
Nutzt deine Tools
Zendesk, Shopify, Stripe, deine KB, plus jedes eigene API-Tool. Jeder Konnektor, den du hast, taucht in der Seitenleiste auf.
Handelt am Ticket
Antwort posten, Status ändern, Tags aktualisieren. Von dir bestätigt oder auto-ausgeführt, wenn der Agent Freigabe hat.
In unter einer Minute in jedem Ticket live.
Aus dem Zendesk Marketplace installieren, einmal in der Seitenleiste anmelden, und der Copilot ist in jedem Ticket für jeden Agenten deines Kontos live.
Aus dem Marketplace installieren
Aus dem Zendesk Marketplace installieren
Suche „Macha AI“ im Marketplace und klick installieren.
Beliebiges Ticket öffnen
Die Macha-Seitenleiste erscheint im rechten Bereich des Tickets.
Einmal anmelden
Gleicher Account wie auf dashboard.getmacha.com. Die Seitenleiste merkt sich dich über Tickets hinweg.
Entwerfen, übersetzen, handeln
Wähle einen Vorschlag oder tippe frei. Nichts landet am Ticket, bis du es sagst.
Fragen zum Copiloten.
Alles, was du zum Betrieb von Macha in Zendesk wissen musst.
Von Support-Teams geliebt weltweit
Sieh, was Support-Teams über Macha AI sagen.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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