Confluence
Freshdesk
Connect Freshdesk to Macha and give your AI assistant full helpdesk automation. Search and retrieve tickets with conversations, add public replies or internal notes, update priorities and statuses, and manage contacts — so your AI can handle support workflows end to end without leaving Macha.
Triggers & Actions
Action
Get Ticket
Retrieve full ticket details including conversations, tags, and custom fields by ticket ID.
Action
Search Tickets
Search across all Freshdesk tickets by keyword, status, priority, or assignee.
Action
Search Contacts
Search Freshdesk contacts by name, email, or phone number.
Action
Get Ticket Fields
List all available ticket fields and their options for your Freshdesk account.
Action
Search Articles
Search the Freshdesk knowledge base for solution articles by keyword.
Action
List Agents
List all agents in your Freshdesk account with their roles and groups.
Action
List Groups
List all agent groups in your Freshdesk account.
Action
Read Attachment
Download and read an attachment from a Freshdesk ticket.
Action
Add Public Reply
Post a public reply on a Freshdesk ticket visible to the customer.
Action
Add Internal Note
Add a private internal note on a Freshdesk ticket visible only to agents.
Action
Update Priority
Change the priority level of a Freshdesk ticket.
Action
Update Status
Change the status of a Freshdesk ticket (open, pending, resolved, closed).
Action
Update Tags
Add, remove, or replace tags on a Freshdesk ticket.
Action
Update Fields
Update custom fields on a Freshdesk ticket.
Action
Assign Ticket
Assign a Freshdesk ticket to a specific agent or group.
Trigger
Ticket Created
Fires when a new ticket is created in Freshdesk.
Trigger
Ticket Updated
Fires when any field on a ticket changes — status, assignee, priority, or tags.
Trigger
Custom Webhook
Fires when a custom Freshdesk webhook is triggered based on your automation rules.
Your AI agent, set up for you in under a week
Agent instructions
Help customers by searching their tickets and replying with a resolution or escalating to the right team
We write the instructions
The Macha team writes your agent's instructions from how your team already answers that kind of ticket.
Get Ticket
Search Tickets
Tools for the AI
We connect the tools
We choose the Freshdesk actions your agent can use, search, update, reply and more, and test it on your past tickets.
It goes to work
Drafts land as private notes until they're right. Then the agent handles that category end to end, and your success manager handles changes.
Freshdesk works with everything else.
Freshdesk is even more powerful when connected alongside your other tools. Macha brings them all together, so your AI assistant has full context across your entire stack.
Explore all integrations
Ready to connect
Freshdesk?
Set up in minutes. No code, no implementation team. Just connect and go.
$50 of free usage · no time limit, no credit card