Confluence
Shopify
Connect Shopify to Macha and give your AI assistant real-time access to your store. Search products, look up order details, and pull customer information — so your team has full commerce context when resolving support tickets or answering questions. When a refund or cancellation is due, the agent can do it in Shopify, and in chat it asks for confirmation before the change goes through.
Triggers & Actions
Action
Search Products
Search the store's product catalog by keyword.
Action
Get Discounts
Get the store's active discount codes.
Action
Get Order
Look up an order by order number or name (e.g. #1042) with line items, fulfillment, and payment status.
Action
Search Orders
Search orders by customer email, fulfillment status, financial status, or date range.
Action
Create Refund
Refund all remaining refundable items and shipping on an order, using Shopify's suggested refund. Asks for confirmation in chat.
Action
Cancel Order
Cancel an order. By default it refunds the customer to their original payment method and returns items to inventory. Asks for confirmation in chat.
Action
Lookup Customer
Look up a Shopify customer by email, phone, or name.
Action
Customer Orders
Get a customer's recent orders by email.
Your AI agent, set up for you in under a week
Agent instructions
When a customer asks where their order is, look up the order and share the tracking details
We write the instructions
The Macha team writes your agent's instructions from how your team already answers that kind of ticket.
Search Products
Get Discounts
Tools for the AI
We connect the tools
We choose the Shopify actions your agent can use, search, update, reply and more, and test it on your past tickets.
It goes to work
Drafts land as private notes until they're right. Then the agent handles that category end to end, and your success manager handles changes.
Shopify works with everything else.
Shopify is even more powerful when connected alongside your other tools. Macha brings them all together, so your AI assistant has full context across your entire stack.
Explore all integrations
Ready to connect
Shopify?
Set up in minutes. No code, no implementation team. Just connect and go.
$50 of free usage · no time limit, no credit card