Platform Overview
AI agents that actually
get work done.
Tell them what to do, give them the tools, and let them handle the rest — autonomously or alongside your team.
You set it up
It handles the rest
Ticket #4821 resolved
Knowledge base match · 8s
Ticket #4822 resolved
Notion + Zendesk · 6s
@supportAgent help me close ticket #4823, customer wants a refund
Looked up order, drafted a response with refund details. Ready to send.
Ticket #4824 resolved
Auto-replied · 4s
Get your AI agent started in minutes
Agent instructions
Help customers who can't log in by searching the knowledge base and replying with reset steps
Instruct your AI
Tell your agent what to do in plain English. No code, no complex setup.
Get Ticket
Get Custom Fields
Tools for the AI
Select the tools
Pick which Zendesk actions your agent can use — search, update, reply, and more.
Let the AI work
Your agent handles it end-to-end — reads, decides, acts, done.
Resolve support tickets. Search the knowledge base first, then respond to customers. Alert the team on Slack for priority tickets.
AI agents for every support workflow.
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Write instructions, not code
Describe what the agent should do in everyday language.
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One agent per workflow
Dedicated agents for refunds, escalations, order tracking, and more.
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Set up in minutes
From zero to a working AI agent in under 10 minutes.
Connect all your knowledge.
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Auto-sync from multiple sources
Help Center articles, Notion pages, Google Docs — all unified.
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Semantic search
Agents find the right article even when customers don't use exact terms.
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Always current
Changes in your source docs are automatically reflected — no manual re-training.
Help Center Articles
142 articles synced
Internal Wiki
58 pages synced
Policy Documents
23 docs synced
GPT-5.4
GPT-5
GPT-5.4 Mini
Claude Sonnet 4.5
Claude Sonnet 4
Llama 3.3 70B
Mixtral 8x7B
The best models, ready to go.
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Right model for the right task
Pick the best model per agent — fast and cheap, or powerful and precise.
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Bring your own keys
Use your own OpenAI, Anthropic, or Groq API keys.
The same AI agent.
Work with it how you want.
Set your agent to handle things automatically — or chat with it in real time. Same agent, same tools, same knowledge. You just choose how it works.
Agents that work on their own
Agents read tickets, search your knowledge base, and reply to customers — without human involvement. They handle the repetitive work so your team can focus on what matters.
Ticket #4821 resolved
Knowledge base match · 8s
Refund processed — $49.99
Zendesk · 12s
VIP escalation — #team-support
Slack alert sent · 2s
Ask it anything, anytime
Ask your agent to look things up, draft replies, or pull data from across your tools — right in your workflow. Like having a teammate that knows everything.
@supportAgent help me with ticket #4821 — customer wants a refund
Found order #1092. $49.99 refund eligible. Draft reply:
"Hi Sarah, I've processed your $49.99 refund. It'll arrive in 3-5 business days."
"Build me a support agent that triages Zendesk tickets and searches our knowledge base."
Creating @ticketTriageAgent with 5 tools, knowledge base, and trigger...
Build agents with AI.
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Conversational creation
Describe what you need in plain language. The AI configures instructions, tools, triggers, and model.
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Edit existing agents too
Open the AI editor on any agent to modify its configuration through conversation.
Connect any API.
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Custom API tools
Turn any REST API into a tool your agents can use — no code required.
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AI Tool Builder
Describe the API, paste your credentials, and the AI discovers and creates the tools for you.
Ticket #4821 auto-resolved
trigger: ticket.created · 6s
Webhook received · processed
trigger: custom.webhook · 4s
Scheduled run completed
trigger: cron.scheduled · 9:00 AM
Automate with triggers.
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Event triggers
React to Zendesk tickets, Freshdesk updates, Slack messages, and custom webhooks.
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Scheduled runs
Run agents hourly, daily, or on custom cron schedules — no events needed.
Delegate with sub-agents.
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Multi-agent routing
A lead agent delegates billing, shipping, and technical questions to specialist sub-agents.
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Each agent is independent
Own tools, own knowledge, own model. Focused specialists perform better than one generalist.
Built for real workflows.
See how teams use Macha to handle everything from ticket resolution to internal ops.
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
View use case
Handle "where is my order" from Slack
When a team member asks about an order in Slack, Macha pulls up the order details from Shopify and replies in-thread with the full status — tracking, fulfillment, and delivery estimate.
View use case
Look up order details mid-conversation
While handling a ticket, your agent asks Macha to pull up order details from Shopify. Macha surfaces the order info right in the conversation so the agent can reference it in their reply.
View use case
Notify customers about shipping delays
When a shipping delay is detected in Shopify, Macha proactively creates a Zendesk ticket and sends the customer a personalized update — before they even ask.
View use caseYour entire tech stack.
Fully integrated.
Macha connects to the tools your team already uses — with one-click integrations and full read and write access.
Explore all integrations
Ready to put AI to work?
Set up in minutes. No code, no implementation team. Just connect your tools and go.