Feature

Automate your agents
with triggers.

Set agents to run automatically when events happen in your tools — new tickets, messages, webhooks, or any external signal.

How to Schedule Your AI Agents on Macha

Zendesk 8 events

ticket.created ticket.comment ticket.assigned messaging

Freshdesk 3 events

ticket.created ticket.updated custom.webhook

Slack 2 events

app_mention direct_message

Event triggers.

React to real-time events

New ticket? Customer message? Priority change? Your agent responds automatically.
13+ supported events

Zendesk (8 events), Freshdesk (3), and Slack (2) — with more integrations coming.
One-click setup

Pick an event, assign it to an agent. Webhooks are created automatically in your tools.

Universal webhook URL

Get a unique webhook URL with a signing secret. Point any system at it and your agent runs.
Works with any service

GitHub, Stripe, Shopify, your own backend — anything that sends HTTP webhooks.
Payload included as context

The webhook payload is passed to the agent so it knows exactly what happened.

Custom Webhook

Webhook URL

https://dashboard.getmacha.com/api/webhooks/macha/6f8a...

Signing Secret

whsec_••••••••••••••••

Debounce Settings

Messaging triggers 15s

Ticket events 5s

Rapid events batched into a single agent run

Avoid duplicate runs

Rapid-fire events are batched together so your agent runs once, not ten times.
Configurable per trigger

Set a custom debounce window for each trigger — 5 seconds for tickets, 15 for messaging.

Every action logged

Each autonomous run creates a conversation you can review — what the agent did, which tools it used, and what it decided.
Shared with your team

All conversations are visible to your entire organization — full transparency on autonomous actions.