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acme.notion.so/wiki/employee-onboarding Macha

Handbook · Onboarding

Employee onboarding runbook

Updated 3 days ago · 6 min read

Everything a new hire needs in their first two weeks at Acme. Owned by People Ops, reviewed monthly.

Week 1

  • • Day 1: laptop setup, Slack, 1:1 with your manager
  • • Day 2: meet your onboarding buddy, first team standup
  • • Day 3: read the eng handbook, pick a starter task
  • • Day 4: ship your first PR (docs fix or micro-bug)
  • • Day 5: retro with your manager, plan week 2

Week 2

  • • Own a small feature end to end
  • • Present at the team demo on Friday
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Employee onboarding runbook

Summarise the week 1 checklist for me.

● reading this page

Week 1 focuses on setup and first shipping. Day 1 is laptop + Slack + a 1:1 with your manager. Day 2 you meet your onboarding buddy. By Day 4 you should have your first PR merged, then retro on Friday.

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Ticket 8421 · Refund on order 20831

acme.zendesk.com/agent/tickets/8421

@supportAgent

I've read the ticket. The customer is asking where their order is. Their order 20831 shipped on July 12 with tracking, and it's out for delivery today. Want me to draft the reply?

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