Macha
Macha Feature

Give your agents
knowledge.

Upload documents, connect live sources, or point to websites. Your agents search, read, and cite the right information every time.

PDF

Return Policy 2026.pdf

Uploaded · 24 pages · search mode

CSV

Product Catalog.csv

Uploaded · 850 rows · injected

help.acmecorp.com

Website · 67 pages crawled

Google Docs

Shipping FAQ

Google Docs · Live

Live

Multiple source types.

  • File uploads

    PDF, DOCX, CSV, and XLSX files. Small spreadsheets are injected directly; larger files are chunked and indexed.

  • Websites and webpages

    Crawl an entire site or add individual page URLs. Content is extracted and indexed automatically.

  • Live connector sources

    Google Docs, Notion pages, and Confluence — agents read the latest version in real time.

Smart indexing.

  • Content-aware chunking

    Documents are split intelligently — spreadsheets by rows (with headers preserved), text by semantic boundaries.

  • Vector embeddings

    Each chunk is embedded with OpenAI's text-embedding-3-small for fast, accurate semantic search.

  • Hybrid search

    Agents find the right content even when customers don't use exact terms from your documents.

search_knowledge

Query

"How long do refunds take to process?"

0.94 Return Policy 2026.pdf — Section 4.2
0.87 FAQ — Refund processing times
0.82 help.acmecorp.com/refunds
Google Docs

Google Docs

Selected documents via Google Picker

Live
Notion

Notion

All pages or selected · search + read

Live
Confluence

Confluence

Spaces and pages · search + read

Live

Live connector sources.

  • Always up to date

    Agents read the latest version of your Google Docs, Notion pages, and Confluence spaces in real time.

  • No re-uploading

    Update a Google Doc and your agent immediately has the latest content. No manual sync needed.

  • Google Picker integration

    Select Google Docs and Sheets using the native Google Picker — no manual copy-pasting of document IDs.

Scope control.

  • All documents or selected

    Give an agent access to everything in a source, or hand-pick specific documents.

  • Per-agent granularity

    The billing agent sees billing policies. The support agent sees the full knowledge base. Different agents, different access.

  • Inline scope toggle

    Switch between "All documents" and "Selected" right on the source row — no extra modals or settings pages.

Data Source Scope
PDF
Return Policy
All
Notion Internal Wiki
Selected
Billing FAQ Refund Process
Google Docs Policy Documents
Selected

Your entire tech stack.
Fully integrated.

Macha connects to the tools your team already uses — with one-click integrations and full read and write access.

Explore all integrations
Google Docs
Slack
Google
Notion
Shopify
Macha
Zendesk
Stripe
Google Sheets
Airtable
Cal.com

Give your agents the knowledge they need.

Upload files, connect live sources, and let your agents find the right answers.