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Un copilote dans chaque
conversation Front.
Macha AI s’ancre dans un panneau latéral à côté de vos conversations Front. Rédigez des réponses, traduisez des messages, consultez des données et agissez sur le conversation sans quitter l’espace de travail de l’agent.
Front — Espace de travail agent
app.frontapp.com
Conversation #4821 · Ouvert · Priorité : Normale
Où est ma commande ? #20831
Antonio R. · il y a 14 minutes
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Conversation Front #4821
Ouvert il y a 14 minutes
Objet
Où est ma commande ? #20831
Étiquettes
Client
Antonio R. · 3 conversations précédents
Il lit le conversation avant que vous ne tapiez.
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Tout le fil, pas seulement le dernier message
Chaque message du conversation, dans l’ordre, notes internes comprises, pour que la réponse reprenne là où la conversation s’est réellement arrêtée.
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Données client et champs du conversation
Demandeur, étiquettes, statut, priorité et champs personnalisés arrivent avec le conversation : la réponse sait déjà à qui elle s’adresse.
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Votre Knowledge Base, consultée automatiquement
Les réponses s’appuient sur vos propres articles de Knowledge Base et sur les conversations déjà résolus, pas sur ce dont le modèle se souvient.
Rédiger, traduire, vérifier.
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Des réponses dans votre ton
Les brouillons suivent votre ton et vos macros. Modifiez ce que vous voulez avant publication : rien n’atteint le client sans vous.
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Toutes les langues, dans les deux sens
Lisez un message entrant dans votre langue et répondez dans celle du client, sur le même conversation, sans second outil.
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De vraies recherches, pas des suppositions
Statut de commande, état d’abonnement, historique du compte : extraits en direct de vos outils connectés pendant que vous restez sur le conversation.
Réponse suggérée
Fondé sur votre Knowledge Base
Bonjour Antonio, merci de votre patience. Votre commande 20831 a été expédiée le 12 juillet et part en livraison aujourd’hui : elle devrait arriver avant 18h. Si ce n’est pas le cas, répondez ici et je relance le transporteur immédiatement.
Comment fonctionne le copilote Front
Conversation Front #4821
Où est ma commande ? #20831
Antonio R. · il y a 14 minutes
Il lit le conversation
Ouvrez n’importe quel conversation Front et le panneau latéral récupère le fil, le client et les champs. Sans copier-coller.
Front
Shopify
Outils pour l'IA
Il utilise vos outils
Vos agents peuvent consulter votre Knowledge Base et appeler les outils que vous avez connectés : la réponse repose sur des données à jour.
Il agit sur le conversation
Publiez la réponse, ajoutez une note interne, réglez étiquettes et statut, depuis le panneau et sans changer d’onglet.
Installez-le en moins d’une minute.
C’est une extension Chrome : rien à déployer dans Front et aucune validation administrateur à attendre. Installez, connectez-vous, et elle apparaît dès le prochain conversation ouvert.
Ajouter à Chrome
Ajouter à Chrome
Installez Macha AI depuis le Chrome Web Store. Fonctionne dans Chrome et tout navigateur Chromium : Edge, Brave, Arc.
Épinglez l’extension
Épinglez-la à votre barre d’outils pour ouvrir le panneau latéral en un clic depuis n’importe quel conversation Front.
Connectez-vous à Macha
Connectez-vous avec votre compte Macha. Vos agents, votre Knowledge Base et vos outils connectés vous suivent.
Ouvrez un conversation
Ouvrez un conversation dans Front et le panneau récupère le contexte tout seul. C’est toute la configuration.
Ce que font les agents dans Front.
Le copilote répond sur le conversation que vous avez sous les yeux. Les mêmes agents fonctionnent aussi seuls : voici ce que les équipes leur confient dans Front.
Auto-resolve conversation inquiries via Front
When a new conversation lands in a Front inbox, Macha reads the customer's message, searches your knowledge base for the best answer, and replies with a clear resolution — no teammate needed. Handles common questions end-to-end in Front, freeing your team to focus on the complex conversations that require a human.
Triage and route Front conversations by topic
When a new conversation arrives in Front, Macha reads the content, determines the topic and urgency, applies the right tags, and assigns it to the correct inbox or teammate — all in seconds. Eliminates manual triage in Front and ensures every conversation reaches the right person from the start, reducing response times.
Add internal comments with context on Front conversations
When a message is added to a Front conversation, Macha pulls relevant context — contact history, related conversations, and past interactions — and adds a detailed internal comment so the teammate has everything they need. Gives your team instant context without manual research, speeding up resolution and improving the quality of replies.
Handle Front conversation escalations automatically
When a Front conversation is tagged urgent, Macha gathers the full context, searches your knowledge base for relevant guidance, adds a detailed summary comment, and alerts the team in Slack. Ensures escalated conversations are handled quickly with complete context, and the right people are notified immediately.
Questions sur le copilote Front.
Des réponses courtes. S’il manque quelque chose, demandez-nous : nous répondrons franchement.
Vous n’êtes pas sur Front ?
Le même copilote fonctionne sur les autres services d’assistance, et sur toute autre page de votre navigateur.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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