Stripe
Slack
Notion
Google Workspace
Confluence
Chrome Web Store
Um copiloto dentro de cada
conversa do Front.
A Macha AI acopla-se num painel lateral ao lado dos seus conversas do Front. Redija respostas, traduza mensagens, consulte dados e atue no conversa sem sair do espaço de trabalho do agente.
Front — Espaço de trabalho do agente
app.frontapp.com
Conversa #4821 · Aberto · Prioridade: Normal
Onde está o meu pedido? #20831
Antonio R. · há 14 minutos
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Conversa #4821 do Front
Aberto há 14 minutos
Assunto
Onde está o meu pedido? #20831
Etiquetas
Cliente
Antonio R. · 3 conversas anteriores
Lê o conversa antes de você escrever.
-
O thread inteiro, não apenas a última mensagem
Todas as mensagens do conversa, em ordem, incluindo notas internas — para que a resposta retome a conversa onde ela realmente parou.
-
Dados do cliente e campos do conversa
Solicitante, etiquetas, estado, prioridade e campos personalizados chegam com o conversa, por isso a resposta já sabe com quem está a falar.
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A sua Knowledge Base, pesquisada automaticamente
As respostas baseiam-se nos seus próprios artigos da Knowledge Base e em conversas já resolvidos — não naquilo de que o modelo se lembra.
Redigir, traduzir, consultar.
-
Respostas na sua voz
Os rascunhos seguem o seu tom e as suas macros. Edite o que quiser antes de publicar — nada chega ao cliente sem si.
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Qualquer idioma, nos dois sentidos
Leia uma mensagem recebida no seu idioma e responda no do cliente, no mesmo conversa e sem uma segunda ferramenta.
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Consultas reais, não suposições
Estado do pedido, da subscrição, histórico da conta — obtidos ao vivo das suas ferramentas ligadas enquanto permanece no conversa.
Resposta sugerida
Baseado na sua Knowledge Base
Olá Antonio, obrigado pela espera. O seu pedido 20831 foi enviado a 12 de julho e sai hoje para entrega — deverá chegar até às 18h. Se não chegar, responda aqui e falo já com a transportadora.
Como funciona o copiloto do Front
Conversa #4821 do Front
Onde está o meu pedido? #20831
Antonio R. · há 14 minutos
Lê o conversa
Abra qualquer conversa do Front e o painel lateral recolhe o thread, o cliente e os campos. Sem copiar e colar.
Front
Shopify
Ferramentas para a IA
Usa as suas ferramentas
Os seus agentes podem pesquisar a sua Knowledge Base e chamar as ferramentas que ligou, por isso a resposta assenta em dados ao vivo.
Atua no conversa
Publique a resposta, adicione uma nota interna, defina etiquetas e estado — a partir do painel, sem mudar de separador.
Instale em menos de um minuto.
É uma extensão do Chrome, portanto não há nada para implementar dentro do Front nem aprovação de administrador a aguardar. Instale, inicie sessão e ela aparece no próximo conversa que abrir.
Adicionar ao Chrome
Adicionar ao Chrome
Instale a Macha AI a partir da Chrome Web Store. Funciona no Chrome e em qualquer navegador Chromium — Edge, Brave, Arc.
Fixe a extensão
Fixe-a na barra de ferramentas para ter o painel lateral a um clique de qualquer conversa do Front.
Inicie sessão na Macha
Inicie sessão com a sua conta Macha. Os seus agentes, a sua Knowledge Base e as ferramentas ligadas vão consigo.
Abra um conversa
Abra qualquer conversa no Front e o painel recolhe o contexto sozinho. É toda a configuração.
O que os agentes fazem dentro do Front.
O copiloto responde no conversa à sua frente. Os mesmos agentes também funcionam sozinhos — eis o que as equipas lhes atribuem no Front.
Auto-resolve conversation inquiries via Front
When a new conversation lands in a Front inbox, Macha reads the customer's message, searches your knowledge base for the best answer, and replies with a clear resolution — no teammate needed. Handles common questions end-to-end in Front, freeing your team to focus on the complex conversations that require a human.
Triage and route Front conversations by topic
When a new conversation arrives in Front, Macha reads the content, determines the topic and urgency, applies the right tags, and assigns it to the correct inbox or teammate — all in seconds. Eliminates manual triage in Front and ensures every conversation reaches the right person from the start, reducing response times.
Add internal comments with context on Front conversations
When a message is added to a Front conversation, Macha pulls relevant context — contact history, related conversations, and past interactions — and adds a detailed internal comment so the teammate has everything they need. Gives your team instant context without manual research, speeding up resolution and improving the quality of replies.
Handle Front conversation escalations automatically
When a Front conversation is tagged urgent, Macha gathers the full context, searches your knowledge base for relevant guidance, adds a detailed summary comment, and alerts the team in Slack. Ensures escalated conversations are handled quickly with complete context, and the right people are notified immediately.
Perguntas sobre o copiloto do Front.
Respostas curtas. Se faltar alguma coisa, pergunte — respondemos com franqueza.
Não usa o Front?
O mesmo copiloto funciona nos outros help desks — e em qualquer outra página do seu navegador.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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