Stripe
Slack
Notion
Google Workspace
Confluence
Chrome ウェブストア
すべての Front
会話に副操縦士を。
Macha AI は Front の会話の横にサイドパネルとしてドッキングします。エージェントワークスペースを離れることなく、返信の下書き、メッセージの翻訳、情報の照会、会話への操作ができます。
Front — エージェントワークスペース
app.frontapp.com
会話 #4821 · 未対応 · 優先度: 通常
注文はどこですか？ #20831
Antonio R. · 14 分前
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Front 会話 #4821
14 分前に作成
件名
注文はどこですか？ #20831
タグ
顧客
Antonio R. · 過去の会話 3 件
入力する前に会話を読み込みます。
-
最後のメッセージだけでなく、スレッド全体
社内メモを含む会話上のすべてのメッセージを順番に読み込むため、会話が実際に止まった地点から返信を組み立てられます。
-
顧客情報と会話のフィールド
依頼者、タグ、ステータス、優先度、カスタムフィールドが会話とともに渡されるため、回答は相手が誰かをすでに把握しています。
-
Knowledge Base を自動で検索
回答は自社の Knowledge Base の記事と過去の解決済み会話に基づきます。モデルが記憶している内容ではありません。
下書き、翻訳、調べもの。
-
自社のトーンでの返信
下書きは自社のトーンとマクロに従います。投稿前に自由に編集でき、確認なしに顧客へ届くことはありません。
-
あらゆる言語、双方向で
受信メッセージを自分の言語で読み、顧客の言語で返信する。同じ会話上で、別のツールを使わずに完結します。
-
推測ではなく実際の照会
注文状況、サブスクリプションの状態、アカウント履歴を、会話を開いたまま接続済みツールからリアルタイムに取得します。
返信案
Knowledge Base に基づく回答
Antonio さん、お待たせしました。ご注文 20831 は 7 月 12 日に発送され、本日配達予定です。18 時までに到着する見込みです。届かない場合はこちらにご返信ください。すぐに配送業者へ確認します。
Front コパイロットの仕組み
Front 会話 #4821
注文はどこですか？ #20831
Antonio R. · 14 分前
会話を読む
Front の会話を開くと、サイドパネルがスレッド、顧客情報、フィールドを取り込みます。コピー＆ペーストは不要です。
Front
Shopify
AI 用のツール
ツールを使う
エージェントは Knowledge Base を検索し、接続済みのツールを呼び出せるため、回答は最新のデータに基づきます。
会話を操作する
返信の投稿、社内メモの追加、タグやステータスの設定を、タブを切り替えずにパネルから実行できます。
1 分以内に導入できます。
Chrome 拡張機能のため、Front 側に導入するものはなく、管理者の承認を待つ必要もありません。インストールしてサインインすれば、次に会話を開いたときから使えます。
Chrome に追加
Chrome に追加
Chrome ウェブストアから Macha AI をインストールします。Chrome および Chromium 系ブラウザ（Edge、Brave、Arc）で動作します。
拡張機能をピン留め
ツールバーにピン留めしておけば、Front のどの会話からもワンクリックでサイドパネルを開けます。
Macha にサインイン
Macha アカウントでサインインします。エージェント、Knowledge Base、接続済みツールはそのまま引き継がれます。
会話を開く
Front で会話を開くだけで、パネルが自動的にコンテキストを取り込みます。設定はこれだけです。
エージェントが Front で行うこと。
コパイロットは目の前の会話に回答します。同じエージェントは自律的にも動作します。Front で実際に活用されている業務をご覧ください。
Auto-resolve conversation inquiries via Front
When a new conversation lands in a Front inbox, Macha reads the customer's message, searches your knowledge base for the best answer, and replies with a clear resolution — no teammate needed. Handles common questions end-to-end in Front, freeing your team to focus on the complex conversations that require a human.
Triage and route Front conversations by topic
When a new conversation arrives in Front, Macha reads the content, determines the topic and urgency, applies the right tags, and assigns it to the correct inbox or teammate — all in seconds. Eliminates manual triage in Front and ensures every conversation reaches the right person from the start, reducing response times.
Add internal comments with context on Front conversations
When a message is added to a Front conversation, Macha pulls relevant context — contact history, related conversations, and past interactions — and adds a detailed internal comment so the teammate has everything they need. Gives your team instant context without manual research, speeding up resolution and improving the quality of replies.
Handle Front conversation escalations automatically
When a Front conversation is tagged urgent, Macha gathers the full context, searches your knowledge base for relevant guidance, adds a detailed summary comment, and alerts the team in Slack. Ensures escalated conversations are handled quickly with complete context, and the right people are notified immediately.
Front コパイロットに ついてのご質問。
簡潔にお答えします。不明な点があればお問い合わせください。率直にお伝えします。
Front をお使いでない場合は？
同じコパイロットは他のヘルプデスクでも、またブラウザ上の他のあらゆるページでも動作します。
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The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
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Head of Support, Seabra
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Zendesk Admin, Cortex IO
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Harry Jackson
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Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
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Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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