Stripe
Slack
Notion
Google Workspace
Confluence
Chrome Web Store
Un copiloto dentro de cada
conversación de Front.
Macha AI se acopla en un panel lateral junto a tus conversaciones de Front. Redacta respuestas, traduce mensajes, consulta datos y actúa sobre el conversación sin salir del espacio de trabajo del agente.
Front — Espacio de trabajo del agente
app.frontapp.com
Conversación #4821 · Abierto · Prioridad: Normal
¿Dónde está mi pedido? #20831
Antonio R. · hace 14 minutos
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Conversación #4821 de Front
Abierto hace 14 minutos
Asunto
¿Dónde está mi pedido? #20831
Etiquetas
Cliente
Antonio R. · 3 conversaciones anteriores
Lee el conversación antes de que escribas.
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El hilo completo, no solo el último mensaje
Todos los mensajes del conversación, en orden, incluidas las notas internas, para que la respuesta retome la conversación donde realmente se quedó.
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Datos del cliente y campos del conversación
Solicitante, etiquetas, estado, prioridad y campos personalizados llegan con el conversación, así que la respuesta ya sabe con quién habla.
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Tu Knowledge Base, consultada automáticamente
Las respuestas se apoyan en tus propios artículos de Knowledge Base y en conversaciones resueltos anteriormente, no en lo que el modelo recuerde.
Redacta, traduce, consulta.
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Respuestas con tu voz
Los borradores siguen tu tono y tus macros. Edita lo que quieras antes de publicar: nada llega al cliente sin ti.
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Cualquier idioma, en ambos sentidos
Lee un mensaje entrante en tu idioma y responde en el del cliente, en el mismo conversación y sin una segunda herramienta.
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Consultas reales, no conjeturas
Estado del pedido, de la suscripción, historial de la cuenta: se extraen en vivo de tus herramientas conectadas mientras sigues en el conversación.
Respuesta sugerida
Basado en tu Knowledge Base
Hola Antonio, gracias por la espera. Tu pedido 20831 se envió el 12 de julio y sale hoy a reparto: debería llegar antes de las 18:00. Si no lo recibes, responde aquí y reclamo al transportista de inmediato.
Cómo funciona el copiloto de Front
Conversación #4821 de Front
¿Dónde está mi pedido? #20831
Antonio R. · hace 14 minutos
Lee el conversación
Abre cualquier conversación de Front y el panel lateral recoge el hilo, el cliente y los campos. Sin copiar y pegar.
Front
Shopify
Herramientas para la IA
Usa tus herramientas
Tus agentes pueden consultar tu Knowledge Base y llamar a las herramientas que hayas conectado, así que la respuesta se basa en datos en vivo.
Actúa sobre el conversación
Publica la respuesta, añade una nota interna, ajusta etiquetas y estado, desde el panel y sin cambiar de pestaña.
Instálalo en menos de un minuto.
Es una extensión de Chrome, así que no hay nada que desplegar dentro de Front ni aprobación de administrador que esperar. Instálala, inicia sesión y aparecerá la próxima vez que abras un conversación.
Añadir a Chrome
Añadir a Chrome
Instala Macha AI desde la Chrome Web Store. Funciona en Chrome y en cualquier navegador Chromium: Edge, Brave, Arc.
Ancla la extensión
Ánclala a la barra de herramientas para tener el panel lateral a un clic desde cualquier conversación de Front.
Inicia sesión en Macha
Inicia sesión con tu cuenta de Macha. Tus agentes, tu Knowledge Base y tus herramientas conectadas van contigo.
Abre un conversación
Abre cualquier conversación en Front y el panel recoge el contexto por su cuenta. Esa es toda la configuración.
Lo que hacen los agentes dentro de Front.
El copiloto responde sobre el conversación que tienes delante. Los mismos agentes también funcionan solos: esto es lo que los equipos les encargan en Front.
Auto-resolve conversation inquiries via Front
When a new conversation lands in a Front inbox, Macha reads the customer's message, searches your knowledge base for the best answer, and replies with a clear resolution — no teammate needed. Handles common questions end-to-end in Front, freeing your team to focus on the complex conversations that require a human.
Triage and route Front conversations by topic
When a new conversation arrives in Front, Macha reads the content, determines the topic and urgency, applies the right tags, and assigns it to the correct inbox or teammate — all in seconds. Eliminates manual triage in Front and ensures every conversation reaches the right person from the start, reducing response times.
Add internal comments with context on Front conversations
When a message is added to a Front conversation, Macha pulls relevant context — contact history, related conversations, and past interactions — and adds a detailed internal comment so the teammate has everything they need. Gives your team instant context without manual research, speeding up resolution and improving the quality of replies.
Handle Front conversation escalations automatically
When a Front conversation is tagged urgent, Macha gathers the full context, searches your knowledge base for relevant guidance, adds a detailed summary comment, and alerts the team in Slack. Ensures escalated conversations are handled quickly with complete context, and the right people are notified immediately.
Preguntas sobre el copiloto de Front.
Respuestas breves. Si falta algo, pregúntanos y te lo diremos con claridad.
¿No usas Front?
El mismo copiloto funciona en los demás servicios de asistencia, y en cualquier otra página de tu navegador.
Amado por equipos de soporte en todo el mundo
Mira lo que los equipos de soporte están diciendo sobre Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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