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すべての Gorgias
チケットに副操縦士を。
Macha AI は Gorgias のチケットの横にサイドパネルとしてドッキングします。エージェントワークスペースを離れることなく、返信の下書き、メッセージの翻訳、情報の照会、チケットへの操作ができます。
Gorgias — エージェントワークスペース
acme.gorgias.com
チケット #4821 · 未対応 · 優先度: 通常
注文はどこですか？ #20831
Antonio R. · 14 分前
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Gorgias チケット #4821
14 分前に作成
件名
注文はどこですか？ #20831
タグ
顧客
Antonio R. · 過去のチケット 3 件
入力する前にチケットを読み込みます。
-
最後のメッセージだけでなく、スレッド全体
社内メモを含むチケット上のすべてのメッセージを順番に読み込むため、会話が実際に止まった地点から返信を組み立てられます。
-
顧客情報とチケットのフィールド
依頼者、タグ、ステータス、優先度、カスタムフィールドがチケットとともに渡されるため、回答は相手が誰かをすでに把握しています。
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Help Center を自動で検索
回答は自社の Help Center の記事と過去の解決済みチケットに基づきます。モデルが記憶している内容ではありません。
下書き、翻訳、調べもの。
-
自社のトーンでの返信
下書きは自社のトーンとマクロに従います。投稿前に自由に編集でき、確認なしに顧客へ届くことはありません。
-
あらゆる言語、双方向で
受信メッセージを自分の言語で読み、顧客の言語で返信する。同じチケット上で、別のツールを使わずに完結します。
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推測ではなく実際の照会
注文状況、サブスクリプションの状態、アカウント履歴を、チケットを開いたまま接続済みツールからリアルタイムに取得します。
返信案
Help Center に基づく回答
Antonio さん、お待たせしました。ご注文 20831 は 7 月 12 日に発送され、本日配達予定です。18 時までに到着する見込みです。届かない場合はこちらにご返信ください。すぐに配送業者へ確認します。
Gorgias コパイロットの仕組み
Gorgias チケット #4821
注文はどこですか？ #20831
Antonio R. · 14 分前
チケットを読む
Gorgias のチケットを開くと、サイドパネルがスレッド、顧客情報、フィールドを取り込みます。コピー＆ペーストは不要です。
Gorgias
Shopify
AI 用のツール
ツールを使う
エージェントは Help Center を検索し、接続済みのツールを呼び出せるため、回答は最新のデータに基づきます。
チケットを操作する
返信の投稿、社内メモの追加、タグやステータスの設定を、タブを切り替えずにパネルから実行できます。
1 分以内に導入できます。
Chrome 拡張機能のため、Gorgias 側に導入するものはなく、管理者の承認を待つ必要もありません。インストールしてサインインすれば、次にチケットを開いたときから使えます。
Chrome に追加
Chrome に追加
Chrome ウェブストアから Macha AI をインストールします。Chrome および Chromium 系ブラウザ（Edge、Brave、Arc）で動作します。
拡張機能をピン留め
ツールバーにピン留めしておけば、Gorgias のどのチケットからもワンクリックでサイドパネルを開けます。
Macha にサインイン
Macha アカウントでサインインします。エージェント、Help Center、接続済みツールはそのまま引き継がれます。
チケットを開く
Gorgias でチケットを開くだけで、パネルが自動的にコンテキストを取り込みます。設定はこれだけです。
エージェントが Gorgias で行うこと。
コパイロットは目の前のチケットに回答します。同じエージェントは自律的にも動作します。Gorgias で実際に活用されている業務をご覧ください。
Auto-resolve ticket inquiries via Gorgias
When a new Gorgias ticket comes in, Macha reads the shopper's message, searches your help center and macros for the best answer, and replies with a clear resolution — no agent needed. Handles common pre- and post-purchase questions end-to-end on Gorgias, freeing your team to focus on the complex issues that need a human touch.
Triage and route Gorgias tickets by topic
When a new ticket arrives in Gorgias, Macha reads the content, determines the topic and urgency, sets the priority, applies tags, and routes it to the right team — all in seconds. Eliminates manual triage on Gorgias and ensures every ticket reaches the right agent from the start, reducing first-response times.
Add internal notes with context on Gorgias tickets
When a Gorgias ticket is updated, Macha pulls relevant context — customer history, related tickets, and past orders — and adds a detailed internal note so the agent has everything they need. Gives agents instant context without manual digging, speeding up resolution and improving the quality of every reply.
Handle Gorgias ticket escalations automatically
When a Gorgias ticket's priority changes to urgent, Macha gathers the full ticket context, searches your macros and help center for relevant guidance, adds a detailed summary note, and alerts the team in Slack. Ensures escalated tickets are handled fast with complete context, and the right people are notified immediately.
Gorgias コパイロットに ついてのご質問。
簡潔にお答えします。不明な点があればお問い合わせください。率直にお伝えします。
Gorgias をお使いでない場合は？
同じコパイロットは他のヘルプデスクでも、またブラウザ上の他のあらゆるページでも動作します。
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