Stripe
Slack
Notion
Google Workspace
Confluence
Chrome Web Store
Um copiloto dentro de cada
ticket do Freshdesk.
A Macha AI acopla-se num painel lateral ao lado dos seus tickets do Freshdesk. Redija respostas, traduza mensagens, consulte dados e atue no ticket sem sair do espaço de trabalho do agente.
Freshdesk — Espaço de trabalho do agente
acme.freshdesk.com
Ticket #4821 · Aberto · Prioridade: Normal
Onde está o meu pedido? #20831
Antonio R. · há 14 minutos
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Ticket #4821 do Freshdesk
Aberto há 14 minutos
Assunto
Onde está o meu pedido? #20831
Etiquetas
Cliente
Antonio R. · 3 tickets anteriores
Lê o ticket antes de você escrever.
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O thread inteiro, não apenas a última mensagem
Todas as mensagens do ticket, em ordem, incluindo notas internas — para que a resposta retome a conversa onde ela realmente parou.
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Dados do cliente e campos do ticket
Solicitante, etiquetas, estado, prioridade e campos personalizados chegam com o ticket, por isso a resposta já sabe com quem está a falar.
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A sua Knowledge Base, pesquisada automaticamente
As respostas baseiam-se nos seus próprios artigos da Knowledge Base e em tickets já resolvidos — não naquilo de que o modelo se lembra.
Redigir, traduzir, consultar.
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Respostas na sua voz
Os rascunhos seguem o seu tom e as suas macros. Edite o que quiser antes de publicar — nada chega ao cliente sem si.
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Qualquer idioma, nos dois sentidos
Leia uma mensagem recebida no seu idioma e responda no do cliente, no mesmo ticket e sem uma segunda ferramenta.
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Consultas reais, não suposições
Estado do pedido, da subscrição, histórico da conta — obtidos ao vivo das suas ferramentas ligadas enquanto permanece no ticket.
Resposta sugerida
Baseado na sua Knowledge Base
Olá Antonio, obrigado pela espera. O seu pedido 20831 foi enviado a 12 de julho e sai hoje para entrega — deverá chegar até às 18h. Se não chegar, responda aqui e falo já com a transportadora.
Como funciona o copiloto do Freshdesk
Ticket #4821 do Freshdesk
Onde está o meu pedido? #20831
Antonio R. · há 14 minutos
Lê o ticket
Abra qualquer ticket do Freshdesk e o painel lateral recolhe o thread, o cliente e os campos. Sem copiar e colar.
Freshdesk
Shopify
Ferramentas para a IA
Usa as suas ferramentas
Os seus agentes podem pesquisar a sua Knowledge Base e chamar as ferramentas que ligou, por isso a resposta assenta em dados ao vivo.
Atua no ticket
Publique a resposta, adicione uma nota interna, defina etiquetas e estado — a partir do painel, sem mudar de separador.
Instale em menos de um minuto.
É uma extensão do Chrome, portanto não há nada para implementar dentro do Freshdesk nem aprovação de administrador a aguardar. Instale, inicie sessão e ela aparece no próximo ticket que abrir.
Adicionar ao Chrome
Adicionar ao Chrome
Instale a Macha AI a partir da Chrome Web Store. Funciona no Chrome e em qualquer navegador Chromium — Edge, Brave, Arc.
Fixe a extensão
Fixe-a na barra de ferramentas para ter o painel lateral a um clique de qualquer ticket do Freshdesk.
Inicie sessão na Macha
Inicie sessão com a sua conta Macha. Os seus agentes, a sua Knowledge Base e as ferramentas ligadas vão consigo.
Abra um ticket
Abra qualquer ticket no Freshdesk e o painel recolhe o contexto sozinho. É toda a configuração.
O que os agentes fazem dentro do Freshdesk.
O copiloto responde no ticket à sua frente. Os mesmos agentes também funcionam sozinhos — eis o que as equipas lhes atribuem no Freshdesk.
Auto-resolve ticket inquiries via Freshdesk
When a new Freshdesk ticket comes in, Macha reads the customer's message, searches your knowledge base and help articles for the best answer, and replies with a clear resolution — no agent needed. Handles common questions end-to-end on Freshdesk, freeing your team to focus on complex issues that require a human touch.
Triage and route Freshdesk tickets by topic
When a new ticket arrives in Freshdesk, Macha reads the content, determines the topic and urgency, assigns the appropriate priority level, and routes it to the correct agent group — all in seconds. Eliminates manual triage on Freshdesk and ensures every ticket reaches the right team from the start, reducing response times.
Add internal notes with context on Freshdesk tickets
When a Freshdesk ticket is updated, Macha pulls relevant context — customer history, related tickets, and past interactions — and adds a detailed internal note so the agent has everything they need. Gives agents instant context without manual research, speeding up resolution and improving the quality of responses.
Handle Freshdesk ticket escalations automatically
When a Freshdesk ticket priority changes to urgent, Macha gathers the full ticket context, searches knowledge base articles for relevant information, adds a detailed summary note, and notifies the team in Slack. Ensures escalated tickets are handled quickly with complete context, and the right people are alerted immediately.
Perguntas sobre o copiloto do Freshdesk.
Respostas curtas. Se faltar alguma coisa, pergunte — respondemos com franqueza.
Não usa o Freshdesk?
O mesmo copiloto funciona nos outros help desks — e em qualquer outra página do seu navegador.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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