For any unanswered questions, reach out to our support team via email. We'll respond as soon as possible to assist you.
Which languages are supported?
We support 180+ languages and auto-detect each ticket’s language instantly. No setup needed.
Can agents translate both incoming and outgoing messages?
Yes. Translate full threads for reading, and draft replies in your language that are delivered in the customer’s language.
Will the original message be preserved?
Always. The original text remains available alongside the translation so agents can compare anytime.
Does it work with internal notes and macros?
Yes. Translate into internal notes for quick reading, and use with macros to keep replies consistent across agents.
Is there usage tracking or analytics?
Yes. The dashboard shows translation volume by agent and language so you can measure adoption and ROI. Our app also adds tags to translated tickets, so you can view analytics in Zendesk Explore.
Is there a free trial?
Yes—every installation includes a 7-day free trial with unlimited usage. No credit card required. Please reach out to us if you need a trial extension.
How is pricing handled?
Pricing is license-based at $5 per license. You can purchase only the number of licenses you need and assign them to any agents you choose. We don’t force you to buy licenses for every Zendesk seat — giving you full flexibility and keeping costs fair.
“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”
Johannes Lenz
Customer Support Lead
6+
Languages Served
5 mins
Time Saved Per Ticket
Built For Trust. Designed For Privacy.
Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy
We never store customer information or your customer conversations.
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