AI Ticket Translations for Zendesk

Auto-Translate Zendesk Tickets Instantly

Translate incoming messages and outgoing replies inside Zendesk with a single click.
No switching tools, no manual copy-pasting, no setup required.

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Auto-detect incoming ticket language

Every ticket is automatically scanned and translated into your agent’s preferred language.

Auto-translate conversations end-to-end

See a clean, translated version of the entire thread directly in the right sidebar.

One-click translations for replies

Agents write in their own language → click Translate → reply in the customer’s language.

Manual translation slows teams down — automation fixes it

For many Zendesk teams, foreign-language tickets become a productivity bottleneck:
- Agents copy-paste messages into external tools
- Replies must be translated manually
- Tone and formatting often get lost
- Handling time doubles or triples
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With AI Ticket Translations by Macha, everything becomes automatic:
- Incoming messages are translated instantly
- Outgoing replies are converted with one click
- Context and tone remain intact
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Your agents stay in flow — no additional tools required.

End-to-end translation without leaving the ticket

The app integrates directly into Zendesk Agent Workspace:
- Auto-detects and translates the customer’s message
- Shows a full translated view in the side panel
- Optionally inserts a translation as an internal note
- Lets agents toggle between Original and Translated
- Converts your drafted reply into the customer’s language
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Everything happens in a single, native Zendesk UI — it's fast, intuitive, and reliable.

Automatic translations improve quality and speed

Manual translation introduces errors, inconsistencies, and delays.
Automatic translations solve this by:
- Maintaining the customer’s intent
- Preserving tone and formatting
- Ensuring terminology stays consistent
- Providing instant clarity for agents
- Reducing handling time across the board
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By automating translation, your team stays focused on resolution — not language.

Context-aware translations

Keeps meaning, tone, and formatting intact — not just literal word-for-word translation.

Zero setup

Automatically pulls each agent’s Zendesk language. Works instantly.

Agent profiles

Each agent sets their own default language without affecting teammates.

Analytics

Track top languages and translation volume; auto-tag translated tickets for reporting.

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“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Johannes Lenz

Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket

AI Ticket Translations for Zendesk

Auto-Translate Zendesk Tickets Instantly

6+

5 mins

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Built For Trust.
Designed For Privacy.