AI Ticket Translations for Zendesk

Macha AI Ticket Translations for Zendesk
vs
Google Translate

Most teams start by manually copying ticket text into Google Translate. But once volume grows, accuracy, consistency, and speed become major challenges.
Here's how Macha solves them — natively inside Zendesk.

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Built for Zendesk workflows

Macha translates messages and replies directly in Zendesk — no switching tabs.

One-click reply translation

Google Translate can't handle outbound replies natively. Macha can.

Context-aware accuracy

Macha translates intent, tone, and formatting — not just literal text.

Copy-pasting isn’t a scalable workflow

Google Translate is fine for occasional personal use — but not for customer support operations.
Teams face recurring issues:
- Agents constantly switch tabs
- Formatting gets lost
- Tone becomes inconsistent
- Translated replies must be copied back manually
- Risk of translating sensitive data outside Zendesk
- No internal-note workflow
- No audit history
- No analytics
‍
As volume increases, these problems grow exponentially.
Zendesk teams need a solution designed for support workflows — not a general-purpose translator.

Translates the entire conversation, not just sentences

Macha understands message context, meaning, and intent — crucial for support accuracy.
Compared to Google Translate:
- Preserves tone (formal, neutral, helpful)
- Keeps formatting intact (line breaks, structure)
- Maintains terminology consistently across messages
- Shows both original + translated versions instantly
- Auto-detects language without an extra step
- Provides internal-note translations for audit trails
‍
And because everything happens inside Zendesk, support workflows remain seamless.

Native translation improves speed and eliminates mistakes

Here’s how Macha streamlines multilingual support:
- No switching tabs
- No copy-pasting
- No risk of translating the wrong content
- No missing context
- No dropped tone or formatting
- No back-and-forth between tools
- No inconsistent terminology
‍
Agents handle multilingual tickets just as fast as English ones.
And with one-click outbound translation, replies remain consistent and on-brand — every time.

Context-aware translations

Keeps meaning, tone, and formatting intact — not just literal word-for-word translation.

Zero setup

Automatically pulls each agent’s Zendesk language. Works instantly.

Agent profiles

Each agent sets their own default language without affecting teammates.

Analytics

Track top languages and translation volume; auto-tag translated tickets for reporting.

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“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Johannes Lenz

Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket

AI Ticket Translations for Zendesk

Macha AI Ticket Translations for Zendesk vs Google Translate

6+

5 mins

Built For Trust.Designed For Privacy.

Macha AI Ticket Translations for Zendesk
vs
Google Translate

Built For Trust.
Designed For Privacy.