AI Ticket Translations for Zendesk

Multilingual Support Best Practices for Global Zendesk Teams

A practical guide for support leaders who manage customers across countries, time zones, and languages — and want fast, consistent communication at scale.

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Deliver consistent support in 180+ languages

Translate customer messages and replies instantly — no new tools to learn.

Empower every agent to handle multilingual tickets

Agents don’t need to know the language — the app does the translation.

Standardize tone and accuracy across your global team

AI preserves meaning, tone, and formatting for consistent brand-aligned replies.

Language shouldn’t be a barrier — but for many teams, it is

Global Zendesk teams face recurring multilingual challenges:
- Agents waste time copy-pasting into external translators
- Tone and intent get lost when translations are inconsistent
- Queues spike whenever non-English tickets arrive
- Some languages rely on small groups of “specialist agents”
- Global coverage becomes expensive and operationally complex

The result: slower replies, uneven quality, and agent frustration.
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AI Ticket Translations by Macha eliminates these bottlenecks by making every agent capable of handling any language — instantly.

Consistent processes, predictable quality

With the right structure, multilingual support becomes fast and repeatable:
- Auto-detect customer language the moment a ticket arrives
- Translate the entire thread in the sidebar
- Keep original + translated versions visible for context
- Translate outbound replies with one click
- Apply tags automatically for analytics and routing
- Use agent-level settings to personalize preferences without affecting others
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This workflow gives global teams reliability, speed, and quality — all within Zendesk

Turn every agent into a multilingual agent

Hiring language-specific specialists is expensive and slows routing.
With AI Ticket Translations:
- Every agent can support every customer
- Ticket distribution becomes simpler and faster
- Shift coverage becomes easier
- SLAs improve
- Global operations become more efficient
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Your team grows by capability — not by headcount.

Context-aware translations

Keeps meaning, tone, and formatting intact — not just literal word-for-word translation.

Zero setup

Automatically pulls each agent’s Zendesk language. Works instantly.

Agent profiles

Each agent sets their own default language without affecting teammates.

Analytics

Track top languages and translation volume; auto-tag translated tickets for reporting.

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“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Johannes Lenz

Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket

AI Ticket Translations for Zendesk

Multilingual Support Best Practices for Global Zendesk Teams

6+

5 mins

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Built For Trust.
Designed For Privacy.