AI Ticket Translations for Zendesk

Provide Multilingual Support in Zendesk — Automatically

Empower your agents to easily support customers in any language.
Auto-translate incoming messages, understand intent instantly, and reply in 180+ languages — all without leaving Zendesk.

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Instant translations in the sidebar

View a clean, side-by-side translation the moment you open a foreign-language ticket.

Automatic internal note translations

A translated copy of the ticket appears as an internal note for team visibility.

One-click reply translations

Draft in your language → translate → send. No switching tools or tabs.

Serve global customers without adding complexity

Customers write in dozens of languages across email, chat, and messaging channels — but agents often speak only one.
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Without the right tools, multilingual support becomes slow, inconsistent, and expensive.AI Ticket Translations by Macha removes this friction entirely.
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Agents instantly understand foreign-language messages and respond in 180+ languages, all inside Zendesk.
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No external tools. No copy-pasting. No delays.Deliver a truly global support experience — with the team you already have.

Automatic translations wherever agents work

The app sits natively inside Zendesk Agent Workspace and enhances your existing workflow:
- Auto-detects the customer’s language
- Shows a fully translated version in the sidebar
- Optionally adds a translated internal note
- Lets agents toggle between the original and translated text
- Converts outbound replies into the customer’s language with one click

Your team never needs to switch tabs, apps, or tools — everything happens in their existing workspace.

Reply confidently in any language — every time

When responding, agents simply:
1. Write in their own language
2. Click the Translate icon in the editor
3. Paste or send the translated version
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The AI preserves:
- Tone
- Meaning
- Formatting
- Brand consistency
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This ensures every customer receives the same high-quality experience, no matter which language they speak.

Context-aware translations

Keeps meaning, tone, and formatting intact — not just literal word-for-word translation.

Zero setup

Automatically pulls each agent’s Zendesk language. Works instantly.

Agent profiles

Each agent sets their own default language without affecting teammates.

Analytics

Track top languages and translation volume; auto-tag translated tickets for reporting.

Start 7-Day Free Trial

“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Johannes Lenz

Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket

AI Ticket Translations for Zendesk

Provide Multilingual Support in Zendesk — Automatically

6+

5 mins

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Built For Trust.
Designed For Privacy.