See complete translations inside the right-side panel of Zendesk Agent Workspace.
Auto-detect incoming message language
Foreign-language tickets are translated instantly — no manual steps required.
Translate replies with one click
Write in your language and convert your draft into the customer’s language instantly.
Stay inside Zendesk. Never switch tools again.
Most translation workflows force agents to: - Copy-paste messages into external tools - Switch between multiple tabs - Translate replies separately - Lose formatting or tone - Risk sending inaccurate responses This slows teams down — especially when handling high volumes. AI Ticket Translations by Macha solves this by keeping every translation directly inside Zendesk Agent Workspace: - View translations in the sidebar - Compare original vs translated versions - Translate replies with one click - Keep formatting and intent intact Agents stay focused, fast, and accurate.
A clean translation view inside the right sidebar
Once installed, the app appears in Zendesk's right-hand panel. When you open a foreign-language ticket, the app automatically: - Detects the customer’s language - Shows a complete translated version - Lets you toggle between Original and Translated - Optionally inserts a translated internal note Everything is visible in a single glance — no extra UI to learn.
Reply in your language — the app handles the translation
To respond: 1. Write your message normally 2. Click the Translate icon in the Zendesk text editor 3. The app converts your reply into the customer’s language 4. You can insert or send immediately This removes 100% of the manual translation work while preserving: - Accuracy - Tone - Meaning - Structure Your agents stay fast and consistent — even across dozens of languages.
Context-aware translations
Keeps meaning, tone, and formatting intact — not just literal word-for-word translation.
Zero setup
Automatically pulls each agent’s Zendesk language. Works instantly.
Agent profiles
Each agent sets their own default language without affecting teammates.
Analytics
Track top languages and translation volume; auto-tag translated tickets for reporting.
“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”
Johannes Lenz
Customer Support Lead
6+
Languages Served
5 mins
Time Saved Per Ticket
Built For Trust. Designed For Privacy.
Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy
We never store customer information or your customer conversations.
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