Ticket Fields AI Assistant
for Zendesk

Help agents fill ticket fields with one click.
Agents trigger AI on demand to speed up triage, capture accurate ticket data, and reduce repetitive manual work.
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Fill ticket fields with one click
Agents trigger AI when needed to read the ticket and suggest field values — nothing runs automatically, and every update stays in agent control.
Custom instructions for every field
Define exactly how each ticket field should be filled. Set clear rules and guidance so the AI suggests values the way your team expects.
Works with most popular ticket field types
Supports drop-downs, text, multi-line, date, checkbox, and number fields — so your most important ticket data is captured accurately.
Save time on every ticket
Reduce manual data entry. AI helps fill ticket fields faster, so agents spend more time solving customer issues—not updating forms.
Boost agent productivity
Fewer clicks and less context switching. Agents handle more tickets with less fatigue and better focus.
Cleaner reporting & insights
Accurate, consistent fields power reliable dashboards in Zendesk Explore—better trends, root-cause analysis, and decisions.
Faster triage & SLAs
Correct categories and priorities help route work properly, cutting first-response time and improving SLA adherence.
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Fair Pricing

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No contracts. No minimum seats.
Monthly
Annual
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Ticket Fields AI – Business Plan (Monthly)
$ 10.00 
tickets / month
Automate ticket field entry and keep your Zendesk data clean and consistent with Macha AI.
Automatic Ticket Field Filling
Custom Instructions per Field
Supports Dropdown, Text, Date & Checkbox Fields
Improves Reporting & Routing Accuracy
Zero Overwrites — Only Fills Empty Fields
Start 7-Day Free Trial
No credit card required
Ticket Fields AI – Business Plan (Annual)
$ 96.00 
tickets / month
Automate ticket field entry and keep your Zendesk data clean and consistent with Macha AI.
Automatic Ticket Field Filling
Custom Instructions per Field
Supports Dropdown, Text, Date & Checkbox Fields
Improves Reporting & Routing Accuracy
Zero Overwrites — Only Fills Empty Fields
Get Started
No credit card required
FAQ

Frequently Asked Questions

For any unanswered questions, reach out to our support team via email. We'll respond as soon as possible to assist you.
Is Ticket Fields AI Assistant automatic?
No. The AI runs only when an agent clicks to use it. Nothing happens automatically in the background.
How is this different from Ticket Fields AI Agent?
Ticket Fields AI Assistant is agent-initiated. Agents manually trigger AI on a ticket and review results before applying them.
Ticket Fields AI Agent runs automatically based on rules.
Who triggers the AI?
Support agents. The AI runs only when an agent clicks to use it on a ticket.
What happens when the AI runs?
The AI reads the ticket content and suggests values for the configured fields. Agents review the suggestions and apply them.
Can agents edit field values before saving?
Yes. Agents always review and can adjust field values before applying them.
Which Zendesk field types are supported?
The app supports common field types, including dropdowns, text fields, multi-line fields, and tag fields.
Do I need to configure anything before using the app?
No. The app works out of the box after installation.
Admins can optionally add field-level instructions to improve accuracy.
Can admins control which fields the AI can fill?
Yes. Admins decide which ticket fields the AI can help with and how each field should be handled.
Does this change existing Zendesk workflows or triggers?
No. The app does not modify your existing workflows, automations, or triggers.
How is Ticket Fields AI Assistant priced?
The app is priced at $5 per agent license per month. Unlimited AI usage with every license. You can buy as many licenses as you need.
Does the app store ticket or customer data?
No customer tickets or personal data are stored. Only minimal AI-generated content is processed securely.
Is there a free trial?
Yes. The app includes a 7-day free trial with no credit card required.
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“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”
Johannes Lenz
Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket
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We never store customer information or your customer conversations.
Macha AI is a toolkit of Zendesk-native apps that help support teams work faster and smarter. We bring reliable, easy-to-use AI directly into your Zendesk workspace.
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