Zendesk Apps Ticket Fields AI Assistant
Ticket Fields AI Assistant

Ticket Fields AI Assistant

An AI-powered tool that helps support agents fill Zendesk ticket fields with one click. Agents manually trigger AI to read ticket content and suggest field values, maintaining full control over all changes.

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One-Click Field Filling

Agent-initiated AI suggestions for ticket fields.

One-Click Field Filling

Custom Instructions per Field

Admins define rules for how each field should be populated.

Custom Instructions per Field

Review Before Applying

Agents review and edit suggestions before applying changes.

Review Before Applying

What it does.

Everything included with Ticket Fields AI Assistant to help your team work faster.

One-Click Field Filling

Agent-initiated AI suggestions for ticket fields.

Custom Instructions

Admins define rules for how each field should be populated.

Multiple Field Type Support

Works with dropdowns, text, multi-line, date, checkbox, and number fields.

Agent Control

Review and edit suggestions before applying.

No Automatic Processing

Requires manual trigger; nothing runs in the background.

Simple, transparent pricing.

No contracts. No minimum seats. Start with a 7-day free trial — no credit card required.

Ticket Fields AI Assistant

$7 /license/month
  • One-click AI ticket field filling
  • Unlimited AI usage per agent
  • Compatible with existing Zendesk fields
  • Full agent review and control
  • No automatic processing
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No credit card required

Frequently asked questions.

Everything you need to know about Ticket Fields AI Assistant.

No. The AI runs only when an agent clicks to use it. Nothing happens automatically in the background.
The Assistant version is agent-initiated and manually triggered, while the Agent version runs automatically based on rules.
Support agents manually activate it on tickets as needed.
The AI reads the ticket content and suggests values for the configured fields. Agents review and decide whether to apply them.
Yes. Agents always review and can adjust field values before applying them.
Supports dropdowns, text fields, multi-line fields, and tag fields among others.
No. The app works out of the box after installation. Admins can optionally add field instructions to improve accuracy.
Yes. Admins decide which ticket fields the AI can help with and how each should be handled.
No. The app does not modify your existing workflows, automations, or triggers.
Priced at $5–7 per agent per month with unlimited AI usage, depending on billing cycle.
No customer tickets or personal data are stored. Only minimal AI-generated content is processed securely.
Yes. The app includes a 7-day free trial with no credit card required.

Built For Trust.
Designed For Privacy.

Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.

GDPR Compliant

Fully aligned with global data protection and security standards.

Zero Data Retention Policy

We never store customer information or your customer conversations.

Zendesk
5.0 on Zendesk Marketplace

Loved by support teams worldwide

See what support teams are saying about Macha AI.

The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!

Daniela Costa

Daniela Costa

Head of Support, Seabra

Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.

Marius F

Marius F

Support Head, Zentana

We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.

Alexander Wedén

Alexander Wedén

Head of Support

Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.

Cathleen Wright

Cathleen Wright

Zendesk Admin, Cortex IO

So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.

Jae Oliver

Jae Oliver

Head of Support, Wise

Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.

Harry Jackson

Harry Jackson

Head of Support, Crumb

Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!

Dave G

Dave G

Head of Support, Cyber Power Systems

Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.

Pauli Juel

Pauli Juel

Head of CS, Dokument24

Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.

Lana T

Lana T

Zendesk Admin, Swotzy

Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.

Mischa Wolf

Mischa Wolf

Head of Support, Topi

We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.

Paula G

Paula G

Head of Customer Support, Xly Studio

The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.

Kilian Leister

Kilian Leister

Support Head, Didriksons