Shopify
Stripe
Confluence
Book a demo without leaving the conversation
When a customer asks for a demo in chat or email, Macha checks Google Calendar for the account owner's free slots this week, proposes three concrete times, and books the meeting with a Google Meet link the moment they pick one.
Zero back-and-forth. The reply is the booking.
Comment ça marche
Hey, would love a demo this week if possible. Any time works for me after 2pm ET.
Find free slots
Pulled Rahul's calendar for the next 5 days, filtered to after 2pm ET
Book the meeting
Created 30-min event for Thu 3pm ET with a Google Meet link
Reply with confirmation
Sent Priya the calendar invite from the same thread
You're booked for Thursday at 3pm ET with Rahul — invite is on the way with the Google Meet link. If that time stops working, just reply to the invite and I'll rebook.
Triggers et actions
Trigger
New Message Received
Gmail
Fires when a new email arrives in the mailbox. Optionally scoped to a specific label.
Action
Get Contact
HubSpot
Fetch a contact record with its properties plus associated companies and deals.
Action
Find Free Time
Google Calendar
Given a date range, return time slots where the calendar is free — used for proposing meeting times.
Action
Create Event
Google Calendar
Create a new event with attendees, location, and Google Meet link.
Action
Reply to Email
Gmail
Reply to an existing thread while preserving the subject and the thread chain.
Cas d'usage liés
Add follow-up note after ticket resolution
After a ticket is resolved, Macha automatically adds a personalized follow-up public reply on the ticket — checking in with the customer and asking for feedback.
Guide new customers through setup via Slack
When a new customer joins a shared Slack channel, Macha walks them through onboarding — pulling setup guides from Notion, sharing relevant Google Docs, and answering questions along the way.
Collect customer feedback post-resolution
After a ticket is resolved, Macha automatically sends a personalized follow-up reply on the ticket asking for feedback and logs the activity.
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