Macha
Funktionen Macha für Zendesk Kontinuierliche Agenten-Auswertung Chrome-Erweiterung Zendesk Copilot Widget Mit Sidekick bauen Mit Claude Code und Codex bauen Anwendungsfälle Integrationen Preise Dokumentation API-Referenz Effektive Agenten bauen
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Alle Use Cases
Billing & Payments

Process refund requests automatically

When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.

Handles the full refund flow end-to-end for straightforward requests, saving agents significant time.

Verwendete Integrationen
Zendesk Zendesk Stripe Stripe

So funktioniert's

Zendesk
Trigger
Zendesk Ticket Created

Customer requests a refund

Kunde

I'd like a refund for my last purchase. The product didn't meet my expectations.

Macha
Macha
Stripe Look up customer

Found customer profile in Stripe — last payment $45.00 on Feb 28

Macha
Macha
Stripe Process refund

Issued full refund of $45.00 to original payment method

Macha
Macha

I'm sorry to hear the product didn't meet your expectations. I've processed a full refund of $45.00 — you should see it reflected in your account within 5-7 business days. Is there anything else I can help with?

Macha
Macha
Zendesk Update ticket

Status → Solved, tagged: refund-processed

Trigger und Aktionen

Zendesk Trigger

Ticket Created

Zendesk

Customer requests a refund

Zendesk Aktion

Get Ticket

Zendesk

Retrieve full ticket details including conversation history, tags, brand, and requester info.

Stripe Aktion

Get Customer

Stripe

Look up a Stripe customer by email, ID, or name and retrieve their full profile.

Stripe Aktion

List Payments

Stripe

List all payments for a customer, filtered by status, amount, or date range.

Stripe Aktion

Create Refund

Stripe

Issue a full or partial refund on a completed payment with an optional reason.

Zendesk Aktion

Add Comment

Zendesk

Zendesk Aktion

Update Ticket

Zendesk

Verwandte Use Cases

Look up a customer's payment history

When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.

Zendesk Stripe
Use Case ansehen

Resolve duplicate charge complaints

When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.

Zendesk Stripe
Use Case ansehen

Handle subscription billing questions

When a customer asks about their subscription, Macha pulls billing details from Stripe and relevant plan info from Notion, then presents a summary for the agent to review and respond.

Zendesk Stripe Notion
Use Case ansehen

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