Freshdesk

9 min read· Jul 22, 2026

Freshdesk Emails Going to Spam: How to Fix

Freshdesk replies landing in spam? Fix deliverability with DKIM, SPF, and DMARC on a verified custom domain — exact DNS records, menu paths, and the honest plan/domain gating — plu

10 min read· Jul 22, 2026

Freshdesk Email Not Working: Causes & Fixes

Emails not creating tickets, mail not syncing, or replies threading into new tickets? A ranked troubleshooting guide to the most common Freshdesk email failures — with exact menu p

10 min read· Jul 22, 2026

How to Set Up SPF, DKIM & a Custom Mailbox in Freshdesk

A step-by-step guide to SPF, DKIM and custom mailbox setup in Freshdesk: the exact DNS records that keep your support mail out of spam, plus verification steps and where it's plan/

10 min read· Jul 22, 2026

How to Connect Office 365 / Gmail to Freshdesk

Step-by-step guide to connecting a Microsoft Office 365 or Google Workspace mailbox to Freshdesk over OAuth — native mailbox vs forwarding, incoming/outgoing options, plan limits,

10 min read· Jul 22, 2026

How to Configure Email in Freshdesk

A step-by-step guide to configuring Freshdesk email: add a support mailbox, set a forwarding rule, connect a custom mail server, configure DKIM/SPF, and understand the email-to-tic

10 min read· Jul 22, 2026

How to Set Up Freshdesk Email Signatures

Set up Freshdesk email signatures the right way: personal agent signatures, a global Agent Reply Template, dynamic placeholders, HTML tips, and where the native feature runs out.

9 min read· Jul 22, 2026

How to Set Up Email Notifications in Freshdesk

Configure Freshdesk agent and requester email notifications: enable the right templates, edit subject and body, insert dynamic placeholders, and see where the native feature stops.

10 min read· Jul 21, 2026

How to Add, Deactivate & Manage Agents in Freshdesk

A step-by-step guide to adding agents in Freshdesk: invite by email, assign role/group/scope, choose full-time vs occasional (day-pass) seats, and deactivate — not delete — to free

10 min read· Jul 21, 2026

How to Change Your Freshdesk Portal URL (Custom Domain)

A step-by-step guide to changing your Freshdesk portal URL to a custom domain: the Admin path, the CNAME record, the SSL certificate wait, and the SEO/redirect gotchas that break l

10 min read· Jul 21, 2026

How to Set Up & Customize the Freshdesk Customer Portal

A step-by-step guide to customizing the Freshdesk customer portal: brand colors and logo, themes, a custom domain with CNAME, advanced CSS/layout, and a before/after — plus where t

9 min read· Jul 21, 2026

How to Set Up Round-Robin Auto-Assignment in Freshdesk

A step-by-step guide to Freshdesk automatic ticket assignment: enable round-robin under Group Properties, compare it to load-based and skill-based routing, and see where each lives

10 min read· Jul 21, 2026

Freshdesk Notifications Not Working: Fixes

Why Freshdesk email notifications silently drop — agent vs requester rules, the 'Notify agents' trap, automation conflicts, and deliverability. A step-by-step fix guide with a deci