Zendesk

9 min read· Jul 22, 2026

Working With Zendesk Custom Fields in AI Agents (Labels, Not Raw IDs)

Zendesk tickets return custom fields as raw numeric IDs. Here's how Macha's Get Ticket Custom Fields tool resolves them to labels so your AI agents can actually use them.

11 min read· Jul 22, 2026

Reading Image Attachments on Zendesk Tickets with AI Vision

Macha agents read image attachments on Zendesk tickets with AI vision — describe screenshots, read text, identify products, parse receipts. How it works, and when not to use it.

12 min read· Jul 22, 2026

Auto-Categorise Zendesk Tickets by Type with AI (Problem / Incident / Question / Task)

Use AI to automatically set a Zendesk ticket's type — problem, incident, question, or task — at creation, with Macha's Update Ticket Type tool. Real setup walkthrough inside.

13 min read· Jul 22, 2026

Smart Ticket Routing in Zendesk: Assign to Groups, Agents, or Both

Route Zendesk tickets to a group, an agent, or both — automatically, by what the ticket actually says. A deep-dive on Macha's Assign Ticket and List Groups tools.

11 min read· Jul 22, 2026

How to Migrate from Zendesk to Gorgias

A practical Zendesk to Gorgias migration guide: which records the native importer moves (tickets, macros, users, tags), what rebuilds (triggers become rules, stats reset), the 2-ye

9 min read· Jul 22, 2026

How to Migrate from Front to Zendesk (2026): The Honest Playbook

A step-by-step Front to Zendesk migration guide: what maps to what, the Support-gated and lossy Front export, what does NOT survive (rules, linked conversations, shared drafts, ana

11 min read· Jul 22, 2026

12 Things You Can Automate in Zendesk With an AI Agent

A practical roundup of 12 Zendesk workflows you can hand to an AI agent — order status, triage, refunds, summaries, escalations and more, with real examples.

10 min read· Jul 22, 2026

How to Migrate from Gorgias to Zendesk

A step-by-step Gorgias to Zendesk migration guide: what moves (tickets, contacts, macros as data), what you rebuild (rules become triggers, stats reset), Gorgias CSV export limits,

9 min read· Jul 22, 2026

How to Migrate from Zendesk to Front (2026)

A practical Zendesk-to-Front migration guide: what moves (conversations, contacts, attachments), what you rebuild (macros to templates, triggers to rules), Front's native importer

11 min read· Jul 22, 2026

How to Connect Zendesk to Macha with OAuth (in 5 Minutes)

A step-by-step guide to connecting Zendesk to Macha with OAuth — no API keys, no custom OAuth client. Authorize once and your AI agents get tickets, fields, and Help Center.

15 min read· Jul 21, 2026

Zendesk AI Agent Integration: Everything Your Macha Agent Can Do

Connect an AI agent to Zendesk via OAuth — every ticket action, image vision, custom fields, routing, triggers, and loop-safety. The full Macha × Zendesk reference.

11 min read· Jul 17, 2026

One AI Layer, Four Helpdesks: Zendesk, Freshdesk, Gorgias & Front

Macha is one AI agent layer that connects to Zendesk, Freshdesk, Gorgias and Front. A connector-by-connector look at what each helpdesk integration can actually do.