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Best Gorgias Migration Tools & Services (2026)
Compare the three ways to migrate to Gorgias — Help Desk Migration, native importers, and API/CSV — with a cost and downtime table, what records port cleanly, and what you rebuild
Best Front Migration Tools & Services (2026)
The three ways to migrate to or from Front — Help Desk Migration, Front's Support-gated export, and API/CSV — compared on cost, downtime, and what actually survives, plus what you
Working With Zendesk Custom Fields in AI Agents (Labels, Not Raw IDs)
Zendesk tickets return custom fields as raw numeric IDs. Here's how Macha's Get Ticket Custom Fields tool resolves them to labels so your AI agents can actually use them.
Freshdesk Emails Going to Spam: How to Fix
Freshdesk replies landing in spam? Fix deliverability with DKIM, SPF, and DMARC on a verified custom domain — exact DNS records, menu paths, and the honest plan/domain gating — plu
How to Migrate from Shopify Inbox to Gorgias
A step-by-step guide to graduating from free Shopify Inbox to Gorgias: what carries over, how chat continuity works, what you rebuild, native import limits, and downtime for ecomme
How to Import Conversations & Contacts Into Front (2026)
How to import into Front: native contact import (CSV, Salesforce, HubSpot, Outlook), importing Zendesk and Help Scout conversation history, and API/CSV for volume — plus the histor
Reading Image Attachments on Zendesk Tickets with AI Vision
Macha agents read image attachments on Zendesk tickets with AI vision — describe screenshots, read text, identify products, parse receipts. How it works, and when not to use it.
Freshdesk Email Not Working: Causes & Fixes
Emails not creating tickets, mail not syncing, or replies threading into new tickets? A ranked troubleshooting guide to the most common Freshdesk email failures — with exact menu p
How to Migrate Off Gorgias (When and How to Leave)
The honest playbook for leaving Gorgias: real reasons teams switch, what the native CSV export includes and excludes, how a paid migration tool moves history/tags/macros, downtime,
How to Export Your Data From Front (and Its Real Limits)
Front has one self-serve export — contacts as CSV. Everything else (conversations, attachments, history) goes through Front Support and is lossy. The real limits, the API alternati
Auto-Categorise Zendesk Tickets by Type with AI (Problem / Incident / Question / Task)
Use AI to automatically set a Zendesk ticket's type — problem, incident, question, or task — at creation, with Macha's Update Ticket Type tool. Real setup walkthrough inside.
How to Set Up SPF, DKIM & a Custom Mailbox in Freshdesk
A step-by-step guide to SPF, DKIM and custom mailbox setup in Freshdesk: the exact DNS records that keep your support mail out of spam, plus verification steps and where it's plan/
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