What’s Included in This Plan
Your license includes everything your team needs to respond faster and smarter — with no limits or hidden tiers.

• AI ticket analysis and summaries
• Multilingual drafting and translations
• Knowledge base–powered replies
• Brand tone and style controls
• Unlimited usage per agent

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What We OfferMacha AI Copilot brings together translation, analysis, and knowledge-powered drafting—all natively inside Zendesk.Your agents can analyze tickets, find relevant help articles or macros, and create complete replies in seconds—without switching tabs.

Core capabilities include:

• Smart ticket summaries and context analysis
• AI-powered multilingual reply drafting
• Seamless knowledge base integration
• Consistent brand tone and writing style
• Instant setup and agent-level preferences

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Why Choose Macha AI
Built for Zendesk. Trusted by teams in 20+ countries.
We designed Macha AI to feel like a natural extension of your support workspace—fast, secure, and private by design.

Empower your agents to:

• Save hours every week on manual writing
• Reply confidently in any language
• Deliver brand-consistent, accurate answers
• Start instantly—no complex setup required

Ready to transform your Zendesk experience?
Start your 7-day free trial today. No credit card required.

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