What’s Included in This Plan

• Ingest and process solved Zendesk tickets (historic + ongoing)
• AI-generated problem–solution pairs for each issue
• Smart clustering to group similar tickets together
• Continuous updates as new tickets are solved
• Direct knowledge suggestions inside Zendesk
• Automatic Help Center article creation
• Simple, fair pricing — no per-agent fees
• 7-day free trial with up to 1,000 past tickets

Core Capabilities Include

Knowledge Extraction: Turns solved tickets into structured problem–solution documents.
Smart Grouping: Detects similar tickets and merges them under one clear issue.
Instant Retrieval: Surfaces relevant past fixes whenever a new ticket is opened.
Article Creation: Drafts Help Center articles from real customer conversations.
Learning Loop: AI continuously improves as more tickets are solved.

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Why Teams Choose Macha AI

• Built for Zendesk, trusted by support teams in 20+ countries
• No complex setup — just install and start ingesting tickets
• Designed for teams who want to preserve knowledge automatically
• Includes responsive in-app support and onboarding assistance
• Fair, transparent pricing starting at $15/month — no per-seat costs

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