What’s Included in This Plan

• Auto-fill your selected Zendesk ticket fields (instant + ongoing)
• AI-driven field detection from ticket content
• Custom instructions for every field
• Support for dropdown, text, date, checkbox & number fields
• Cleaner reporting in Zendesk Explore
• Consistent triage and routing across all agents
• 7-day free trial with unlimited field automations during onboarding

Core Capabilities Include

Instant Field Detection: Reads every new ticket and fills fields automatically.
Instruction-Based Automation: Applies your field-level rules for consistent outputs.
Data Accuracy: Ensures cleaner, more reliable reporting and SLAs.
Workflow Consistency: Standardizes how fields are populated across the entire team.

Why Teams Choose Macha AI

• Built for Zendesk, trusted by teams in 20+ countries
• Setup takes minutes — no complex configuration
• Saves hours of manual field entry every week
• Improves reporting, triage accuracy, and SLA performance
• Includes responsive in-app support and onboarding help