Ticket Fields AI Agent by Macha

Improve Zendesk Reporting & SLAs with Accurate Ticket Fields

Zendesk reporting depends on accurate ticket fields.
When fields are missing or inconsistent, dashboards and SLAs suffer. Ticket Fields AI Agent by Macha ensures ticket fields are filled correctly as soon as tickets arrive.By automating field entry, teams get cleaner data, faster triage, and more reliable reporting. This page explains how accurate ticket fields improve Zendesk Explore dashboards and SLA performance.

Start 7-Day Free Trial

Incomplete fields vs reliable data

Manual entry leads to gaps.
Macha ensures fields are consistently filled.

Noisy reports vs clear insights

Inconsistent data distorts metrics.Macha improves reporting accuracy.

Reactive SLAs vs proactive routing

Late prioritization causes SLA risk.
Macha enables faster, rule-based triage.

Why ticket fields matter for Zendesk reporting

Zendesk Explore relies on ticket fields to power:
➡️ Ticket volume and category reports
➡️ SLA tracking and breaches
➡️ Agent performance dashboards
➡️ Automation and routing logic

When fields are unreliable, reports lose accuracy and teams lose visibility.

How poor field data breaks SLAs

When ticket fields are not filled correctly:
➡️ High-priority tickets are missed
➡️ Routing rules fail to trigger
➡️ SLAs are applied too late
➡️ Reports become untrustworthy

These issues compound as ticket volume grows.

How Ticket Fields AI by Macha improves reporting and SLAs

Ticket Fields AI Agent by Macha fills ticket fields instantly and consistently.It helps teams:
➡️ Categorize tickets accurately on arrival
➡️ Assign correct priorities automatically
➡️ Trigger routing and SLA rules earlier
➡️ Maintain clean, structured data for Explore

With accurate fields, reporting becomes reliable and SLAs become easier to meet.Macha doesn’t change Zendesk reporting — it fixes the data feeding into it.

Cleaner dashboards

Accurate metrics you can trust.

Faster triage

Fields are set before agents act.

Stronger SLAs

Correct priorities from the start.

Operational clarity

Better data across workflows.

Start 7-Day Free Trial

“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Johannes Lenz

Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket

Ticket Fields AI Agent by Macha

Improve Zendesk Reporting & SLAs with Accurate Ticket Fields

6+

5 mins

Built For Trust.Designed For Privacy.

Built For Trust.
Designed For Privacy.