Ticket Fields AI Agent by Macha

Improve Zendesk Reporting & SLAs with Accurate Ticket Fields

Zendesk reporting depends on accurate ticket fields.
When fields are missing or inconsistent, dashboards and SLAs suffer. Ticket Fields AI Agent by Macha ensures ticket fields are filled correctly as soon as tickets arrive.By automating field entry, teams get cleaner data, faster triage, and more reliable reporting. This page explains how accurate ticket fields improve Zendesk Explore dashboards and SLA performance.

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Incomplete fields vs reliable data

Manual entry leads to gaps.
Macha ensures fields are consistently filled.

Noisy reports vs clear insights

Inconsistent data distorts metrics.Macha improves reporting accuracy.

Reactive SLAs vs proactive routing

Late prioritization causes SLA risk.
Macha enables faster, rule-based triage.

Accurate ticket fields power reliable reporting

Ticket Fields AI by Macha ensures ticket fields are filled early, consistently, and correctly — which directly improves reporting quality in Zendesk.When fields are populated as soon as tickets arrive, reporting and analytics are based on complete data instead of partial or delayed inputs.

With Ticket Fields AI, teams get:
➡️ Consistent categorization across tickets
➡️ Reliable field values for Explore dashboards
➡️ Cleaner datasets without manual cleanup
➡️ More confidence in operational metricsAccurate fields become the foundation for trustworthy insights.
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Faster triage leads to stronger SLA performance

SLAs depend on early decisions — priority, urgency, routing, and ownership.

Ticket Fields AI fills these fields immediately, enabling workflows and SLA rules to trigger without waiting for agent action.

This helps teams:
➡️ Assign correct priority at ticket creation
➡️ Route tickets to the right queues faster
➡️ Apply SLAs consistently from the start
➡️ Reduce missed or late SLA triggersBy removing delays in field entry, Ticket Fields AI helps teams stay proactive instead of reactive.
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Better data without changing agent behavior

Ticket Fields AI improves reporting and SLAs without adding extra steps for agents.

Agents don’t need to:
➡️ Remember which fields to fill
➡️ Decide priority under time pressure
➡️ Backfill missing data later
➡️ Fix reporting issues retroactivelyInstead, fields are already filled when agents open the ticket — and remain fully editable if adjustments are needed.

This ensures:
➡️ High-quality data without agent fatigue
➡️ Consistent workflows across the team
➡️ Scalable reporting as ticket volume growsTicket Fields AI strengthens operations without disrupting how teams work.

Cleaner dashboards

Accurate metrics you can trust.

Faster triage

Fields are set before agents act.

Stronger SLAs

Correct priorities from the start.

Operational clarity

Better data across workflows.

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“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Johannes Lenz

Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket

Ticket Fields AI Agent by Macha

Improve Zendesk Reporting & SLAs with Accurate Ticket Fields

6+

5 mins

Built For Trust.Designed For Privacy.

Built For Trust.
Designed For Privacy.