Ticket Fields AI Agent by Macha

Zendesk Ticket Field Types You Can Automate with AI

Zendesk offers multiple ticket field types to capture structured data. But filling these fields manually slows agents down and leads to inconsistency. Ticket Fields AI Agent by Macha automates ticket fields by reading ticket content and filling supported field types automatically. This page explains which Zendesk ticket field types can be automated with AI and how they work in real support workflows.

Start 7-Day Free Trial

Manual entry vs AI-filled fields

Agents manually select field values.Macha fills fields automatically using ticket context.

Limited automation vs broad field support

Zendesk automates very little by default.Macha supports multiple field types natively.

Inconsistent data vs structured accuracy

Manual entry creates variation.Macha ensures consistent field values across tickets.

Common Zendesk ticket field types

Zendesk supports several ticket field types used for triage and reporting:
➡️ Dropdown (tagger) fields
➡️ Text and multiline text fields
➡️ Date fields
➡️ Checkbox fields
➡️ Number fields

These fields power routing, SLAs, automation rules, and Explore reports.However, Zendesk expects agents to fill them manually.

Why automating field types matters

When field types are filled manually:
➡️ Dropdown values vary between agents
➡️ Text fields are incomplete or inconsistent
➡️ Dates are missed or guessed
➡️ Checkboxes are forgotten
➡️ Numeric priority fields are unreliable

This reduces the quality of downstream automation and reporting.

How Ticket Fields AI by Macha automates each field type

Ticket Fields AI Agent by Macha supports all major Zendesk field types.It can:
➡️ Select the correct dropdown option based on ticket intent
➡️ Extract error messages or details into text fields
➡️ Resolve dates like “yesterday” or “last week”
➡️ Check or uncheck fields based on conditions
➡️ Assign numeric values such as urgency or priority

Each field runs independently and only updates when the AI is confident.Macha doesn’t change how Zendesk fields work — it automates how they’re filled.

Broad field coverage

Automate all critical field types.

Better data quality

Consistent values across tickets.

Less manual effort

No repetitive field updates.

Stronger automation

Clean fields power reliable workflows.

Start 7-Day Free Trial

“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Johannes Lenz

Customer Support Lead

6+

Languages Served

5 mins

Time Saved Per Ticket

Ticket Fields AI Agent by Macha

Zendesk Ticket Field Types You Can Automate with AI

6+

5 mins

Built For Trust.Designed For Privacy.

Built For Trust.
Designed For Privacy.