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AI Copilot for Agents
Draft replies, summarize threads and work faster without leaving Zendesk.
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Auto Reply AI Agent
An autonomous AI agent that drafts and sends replies for you — fully hands-off, fully on-brand.
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AI Ticket Translations
Agents can read, write, and reply in 80+ languages — no extra tools needed.
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AI Copilot for Zendesk
AI Knowledge Base
Search your knowledge sources with AI from inside Zendesk
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Auto Reply AI Agent for Zendesk
Past Tickets AI
AI that learns from your past tickets - and helps solve new ones
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AI Ticket Translations for Zendesk
Ticket Fields AI Agent
AI that reads new tickets and auto fills 'Ticket Fields'
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Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
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GDPR Compliant
Fully aligned with global data protection and security standards.
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Zero Data Retention Policy
We never store customer information or your customer conversations.