MASTER

Auto Reply Agent Business Plan - Monthly

$ 15.00

replies / month

Start your Starter Plan journey and explore new features.

Intent-based categories and SOPs

Global allow/deny handling rules

Response modes and safety

Brand tone and guidelines

Testing, analytics, and audit trail

No credit card required

What’s Included in This Plan

Intent setup: titles, descriptions, SOPs, and do-not-reply rules

Ticket handling rules: keywords, tags, priority, escalation, channels

Response modes: internal-note draft, editor draft, or auto-respond

Scope control: first reply only or all replies for each intent

Safety: stop on human reply or after a rejected AI draft

Brand voice: persona, tone, and answer guidelines

Testing & audit trail with step-by-step visibility

Optional assisted onboarding to go live faster

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Core capabilities include:

Gatekeeping: New tickets pass through global rules (allow/deny). Matches are excluded from automation.
Intent match: Eligible tickets are classified to the right intent.
Draft: The agent generates a reply following your tone and guidelines.
Mode: Insert as internal note, drop into the editor, or auto-send.
Safeguards: Choose first-reply-only or all replies; stop if a human replies or an AI draft is rejected.
Review: Use the audit log to see each step and decision.

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Why Choose Macha AI
Built for Zendesk. Trusted by teams in 20+ countries.
We designed Macha AI to feel like a natural extension of your support workspace—fast, secure, and private by design.

Free agents for high-value work by automating repetitive tickets

Full control with intents, rules, response modes, and stop conditions

Fast start, no code — configure inside Zendesk, test before go-live

Fair pricing — starts at $15 for 100 replies, scales up to 1000 replies for $150

Assisted onboarding available if you want hands-on setup and best practices

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