What’s Included in This Plan

• Store and search past solved Zendesk tickets
• Find similar tickets instantly from inside the Zendesk sidebar
• Manual search using keywords or phrases
• Preview ticket content before opening
• Optional AI summaries for faster review
• Pricing based on ticket storage — no per-agent fees
• 7-day free trial with a preloaded set of past tickets

Core Capabilities Include

Past Ticket Indexing: Securely stores your selected past tickets in a searchable database.
AI-Powered Ticket Search: Find similar solved tickets based on context, not just exact keywords.
Ticket Preview & Summaries: Quickly review past tickets or generate short summaries to understand how issues were handled.
Agent-Controlled Workflow: Agents decide when to search and which tickets to use — nothing runs automatically.

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Why Teams Choose Macha AI

• Built for Zendesk, trusted by support teams in 20+ countries
• No complex setup — just install and start ingesting tickets
• Designed for teams who want to preserve knowledge automatically
• Includes responsive in-app support and onboarding assistance

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