1. Support for New Ticket Field Types

The app now supports three additional Zendesk ticket field types:

• Tagger fields
• Single-line text fields
• Multi-line text fields

This allows the AI to populate a wider range of fields based on ticket context, making the automation more flexible and useful across different workflows.

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2. New Testing Widget

A dedicated testing widget has been added to help admins validate how the AI will populate ticket fields before enabling automation.
This makes configuration safer and provides clearer visibility into how the model interprets different ticket scenarios.

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3. Ticket Handling Rules

The app now includes ticket handling rules that determine which tickets the AI should process.
These rules allow admins to define conditions and control when the AI should take action, ensuring that automation is applied only to the appropriate set of tickets.

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For questions or feedback, contact support@getmacha.com.