AI Copilot for Agents
An AI teammate integrated directly into Zendesk that analyzes support tickets, drafts multilingual replies, and leverages your help center to deliver accurate answers.
Analyze Ticket
Instant summary, sentiment, key asks and suggested resources. Chat about the ticket to clarify context — no tab-switching.
Draft Answers (Any Language)
Type a few words and get a polished reply in seconds — auto-translated into the customer's language.
Brand Tone & Style
Set your AI persona once; every reply matches your brand persona and tone consistently.
O que ele faz.
Tudo o que vem com o AI Copilot for Agents pra sua equipe trabalhar mais rápido.
Ticket Analysis
Instant summaries, sentiment detection, key asks identification, and suggested resources with chat-based clarification.
Multilingual Draft Replies
Type a few words and get a polished reply in seconds — auto-translated into the customer's language.
Brand Tone & Style
Consistent AI persona matching your brand voice across all responses.
Knowledge Source Integration
Connects to Help Center, macros, external websites, Shopify, and Notion.
Quick Refinements
One-click tone and length adjustments — shorter, longer, friendly, or formal.
Zero Setup
Works immediately within Zendesk without complex onboarding.
Analytics & Auto-tagging
Usage tracking, category tagging, and language reporting.
Preço simples e transparente.
Sem contratos. Sem mínimo de assentos. Comece com 500 créditos grátis, sem limite de tempo, sem cartão.
AI Copilot for Agents
- Unlimited usage per seat
- Support for 180+ languages
- AI-powered ticket summaries
- Reply drafting with minimal input
- Knowledge base integration
Sem cartão de crédito
Casos de uso.
Veja como as equipes usam AI Copilot for Agents pra trabalhar mais esperto.
Copilot vs Google Translate
Most Zendesk teams start by manually copying ticket text into Google Translate. It works — until ticket volume increases, response times matter, and consistency becomes critical.
Saber maisZendesk AI vs Macha Copilot
Zendesk now offers built-in AI features for automation, macros, and workflows. This page explains the key differences between Zendesk AI and Macha AI Copilot — and when each makes sense for support teams.
Saber maisAI Personas & Answer Rules
Define how your AI communicates — with structured personas and clear answer boundaries that keep every response on-brand and policy-safe.
Saber maisTicket Summaries & Analysis
Zendesk tickets often contain long, fragmented conversations. Macha AI Copilot helps agents instantly summarize tickets and analyze conversations so they can understand context, sentiment, and intent without reading every message.
Saber maisBrand Tone Control
One of the biggest risks of using AI in customer support is tone drift. Macha AI Copilot gives Zendesk teams explicit control over brand tone, ensuring AI-generated replies sound the way your company intends — every time.
Saber maisPerguntas frequentes.
Tudo que você precisa saber sobre o AI Copilot for Agents.
Feito para confiança.
Desenhado para privacidade.
Seus dados estão seguros com o Macha AI. Atendemos aos mais altos padrões de segurança para você focar no suporte sem abrir mão de nada.
Em conformidade com GDPR
Totalmente alinhado aos padrões globais de proteção de dados e segurança.
Política de zero retenção de dados
Nunca armazenamos informações de clientes nem as suas conversas com clientes.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons