Auto Reply AI Agent
Automates repetitive, level-one support tickets by allowing configuration of ticket intents with answer instructions, enabling AI-powered responses aligned with company policies.
Intent-Based Automation
Define categories with intent descriptions, SOPs, and do-not-reply rules; AI handles only as per your rules.
Ticket Handling Rules
Create global allow/deny filters with keywords, tags, priority, escalation, channels. Only tickets that pass all your criteria get processed.
Response Modes & Safety
Choose draft-as-note, draft-to-editor, or auto-send; handle first or all replies; stop on agent reply or rejection.
O que ele faz.
Tudo o que vem com o Auto Reply AI Agent pra sua equipe trabalhar mais rápido.
Intent-Based Automation
Define categories with intent descriptions, standard operating procedures, and exclusion rules. AI processes only tickets matching configured parameters.
Ticket Handling Rules
Global allow/deny filters using keywords, tags, priority levels, escalation status, and communication channels.
Response Modes & Safety
Three options: draft-as-note, draft-to-editor, or auto-send. Automatic stopping on agent intervention or draft rejection.
Brand Tone & Guidelines
Set persona, tone, and answer rules. Ensures responses maintain brand consistency and policy compliance.
Send-As & Tagging
Select sender account for automated replies. Customize tags for reporting and workflow integration.
Test Capability
Dry-run configuration on any ticket. Reviews eligibility, rules, intent matching, drafting, and verification before activation.
Analytics & Audit Trail
Track automation rate, coverage by category, language support, and time savings. Review detailed logs of executed automations.
Preço simples e transparente.
Sem contratos. Sem mínimo de assentos. Comece com 500 créditos grátis, sem limite de tempo, sem cartão.
Starter
500 replies
cobrado mensalmente
- Intent-based categories and SOPs
- Global allow/deny handling rules
- Response modes and safety controls
- Brand tone and guidelines
- Testing, analytics, and audit trail
Sem cartão de crédito
Professional
1,500 replies
cobrado mensalmente
- Intent-based categories and SOPs
- Global allow/deny handling rules
- Response modes and safety controls
- Brand tone and guidelines
- Testing, analytics, and audit trail
Sem cartão de crédito
Business
3,000 replies
cobrado mensalmente
- Intent-based categories and SOPs
- Global allow/deny handling rules
- Response modes and safety controls
- Brand tone and guidelines
- Testing, analytics, and audit trail
Sem cartão de crédito
Enterprise
Volume sob medida
adaptado à sua necessidade
- Tudo dos planos anteriores
- Limites sob medida
- Suporte dedicado
Fale com nossa equipe
Casos de uso.
Veja como as equipes usam Auto Reply AI Agent pra trabalhar mais esperto.
AI Handling Rules
Control exactly which tickets your AI should reply to — and which ones it must skip. Build safe, predictable automation with clear rules, filters, and guardrails.
Saber maisIntent-Based Automation
Teach your AI how to identify and respond to repetitive tickets using intent descriptions, SOPs, and structured guidelines — safely and accurately.
Saber maisAI Reply Modes
Control how your AI responds: drafts, internal notes, or auto-send. Add stop conditions and reply-scoping to keep automation predictable and safe.
Saber maisTest AI Replies
See every step your AI takes — eligibility, rules, intent detection, draft creation, and verification. Test safely on any ticket before enabling automation.
Saber maisAI Brand Tone Control
Control your AI's voice, style, clarity, and personality. Set tone, persona, and guidelines so every automated reply sounds exactly like your team.
Saber maisPerguntas frequentes.
Tudo que você precisa saber sobre o Auto Reply AI Agent.
Feito para confiança.
Desenhado para privacidade.
Seus dados estão seguros com o Macha AI. Atendemos aos mais altos padrões de segurança para você focar no suporte sem abrir mão de nada.
Em conformidade com GDPR
Totalmente alinhado aos padrões globais de proteção de dados e segurança.
Política de zero retenção de dados
Nunca armazenamos informações de clientes nem as suas conversas com clientes.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons