Auto Reply AI Agent
Automates repetitive, level-one support tickets by allowing configuration of ticket intents with answer instructions, enabling AI-powered responses aligned with company policies.
Intent-Based Automation
Define categories with intent descriptions, SOPs, and do-not-reply rules; AI handles only as per your rules.
Ticket Handling Rules
Create global allow/deny filters with keywords, tags, priority, escalation, channels. Only tickets that pass all your criteria get processed.
Response Modes & Safety
Choose draft-as-note, draft-to-editor, or auto-send; handle first or all replies; stop on agent reply or rejection.
Was sie kann.
Alles, was in Auto Reply AI Agent enthalten ist, damit Ihr Team schneller vorankommt.
Intent-Based Automation
Define categories with intent descriptions, standard operating procedures, and exclusion rules. AI processes only tickets matching configured parameters.
Ticket Handling Rules
Global allow/deny filters using keywords, tags, priority levels, escalation status, and communication channels.
Response Modes & Safety
Three options: draft-as-note, draft-to-editor, or auto-send. Automatic stopping on agent intervention or draft rejection.
Brand Tone & Guidelines
Set persona, tone, and answer rules. Ensures responses maintain brand consistency and policy compliance.
Send-As & Tagging
Select sender account for automated replies. Customize tags for reporting and workflow integration.
Test Capability
Dry-run configuration on any ticket. Reviews eligibility, rules, intent matching, drafting, and verification before activation.
Analytics & Audit Trail
Track automation rate, coverage by category, language support, and time savings. Review detailed logs of executed automations.
Einfache, transparente Preise.
Keine Verträge. Keine Mindest-Sitze. Starten Sie mit 500 kostenlosen Credits, ohne Zeitlimit, ohne Kreditkarte.
Starter
500 replies
monatliche Abrechnung
- Intent-based categories and SOPs
- Global allow/deny handling rules
- Response modes and safety controls
- Brand tone and guidelines
- Testing, analytics, and audit trail
Keine Kreditkarte nötig
Professional
1,500 replies
monatliche Abrechnung
- Intent-based categories and SOPs
- Global allow/deny handling rules
- Response modes and safety controls
- Brand tone and guidelines
- Testing, analytics, and audit trail
Keine Kreditkarte nötig
Business
3,000 replies
monatliche Abrechnung
- Intent-based categories and SOPs
- Global allow/deny handling rules
- Response modes and safety controls
- Brand tone and guidelines
- Testing, analytics, and audit trail
Keine Kreditkarte nötig
Enterprise
Individuelles Volumen
auf Ihre Anforderungen zugeschnitten
- Alles aus den vorherigen Stufen
- Individuelle Grenzen
- Dediziertes Support-Team
Sprechen Sie mit unserem Team
Anwendungs fälle.
Sehen Sie, wie Teams Auto Reply AI Agent nutzen, um smarter zu arbeiten.
AI Handling Rules
Control exactly which tickets your AI should reply to — and which ones it must skip. Build safe, predictable automation with clear rules, filters, and guardrails.
Mehr erfahrenIntent-Based Automation
Teach your AI how to identify and respond to repetitive tickets using intent descriptions, SOPs, and structured guidelines — safely and accurately.
Mehr erfahrenAI Reply Modes
Control how your AI responds: drafts, internal notes, or auto-send. Add stop conditions and reply-scoping to keep automation predictable and safe.
Mehr erfahrenTest AI Replies
See every step your AI takes — eligibility, rules, intent detection, draft creation, and verification. Test safely on any ticket before enabling automation.
Mehr erfahrenAI Brand Tone Control
Control your AI's voice, style, clarity, and personality. Set tone, persona, and guidelines so every automated reply sounds exactly like your team.
Mehr erfahrenHäufig gestellte Fragen.
Alles, was Sie über Auto Reply AI Agent wissen sollten.
Auf Vertrauen ausgelegt.
Auf Privatsphäre ausgelegt.
Deine Daten sind bei Macha AI sicher. Wir erfüllen höchste Sicherheitsstandards, damit du dich kompromisslos auf Support konzentrieren kannst.
DSGVO-konform
Vollständig auf globale Standards für Datenschutz und Sicherheit ausgerichtet.
Zero-Data-Retention-Richtlinie
Wir speichern niemals Kundendaten oder deine Kundenkonversationen.
Von Support-Teams geliebt weltweit
Sieh, was Support-Teams über Macha AI sagen.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons