Zendesk アプリ Ticket Fields AI Agent
Ticket Fields AI Agent

Ticket Fields AI Agent

An automated solution that reads incoming Zendesk tickets and instantly populates designated ticket fields without manual agent intervention, enabling faster triage and improved data accuracy.

7 日間無料トライアルを開始

Auto-Fill Ticket Fields Instantly

AI reads incoming tickets and fills fields automatically.

Auto-Fill Ticket Fields Instantly

Custom Instructions for Every Field

Set unique rules or let AI decide based on context.

Custom Instructions for Every Field

Works with Popular Field Types

Supports dropdowns, text, date, checkbox, and number fields.

Works with Popular Field Types

できること 。

Ticket Fields AI Agent に含まれるすべての機能で、チームの作業を加速。

Automatic Field Population

Fills defined ticket fields upon ticket arrival.

Custom Instructions

Set unique rules per field or allow AI contextual determination.

Multi-Field Type Support

Dropdown, text, date, checkbox, and number fields.

Intelligent Triage

Auto-filled categories and priorities improve routing.

Non-Destructive

Only fills empty fields; never overwrites existing data.

Reporting Enhancement

Accurate, consistent fields power reliable dashboards.

シンプルで透明性のある 料金体系。

契約なし。最低シート数なし。500 の無料クレジットから開始、時間制限なし、クレジットカード不要。

Starter

500 tickets

$49 /月

月次請求

  • Automatic ticket field filling
  • Custom instructions per field
  • Dropdown, text, date, checkbox fields
  • Improved reporting and routing
  • Zero overwrites — only fills empty fields
7 日間無料トライアルを開始

クレジットカード不要

最も人気

Professional

2,000 tickets

$149 /月

月次請求

  • Automatic ticket field filling
  • Custom instructions per field
  • Dropdown, text, date, checkbox fields
  • Improved reporting and routing
  • Zero overwrites — only fills empty fields
7 日間無料トライアルを開始

クレジットカード不要

Business

5,000 tickets

$349 /月

月次請求

  • Automatic ticket field filling
  • Custom instructions per field
  • Dropdown, text, date, checkbox fields
  • Improved reporting and routing
  • Zero overwrites — only fills empty fields
7 日間無料トライアルを開始

クレジットカード不要

Enterprise

カスタムボリューム

カスタム

ニーズに合わせて調整

  • 前のプランのすべて
  • カスタム上限
  • 専任サポート
デモを受ける

チームに相談

ユース ケース。

Ticket Fields AI Agent を活用してチームがどう賢く働くかを見る。

Automate Ticket Fields

Zendesk tickets rely on accurate fields for routing, reporting, and SLAs. Ticket Fields AI Agent by Macha reads each ticket and fills your configured fields instantly — no manual effort required.

詳しく見る

Custom Field Rules

Zendesk ticket fields are only as good as the rules behind them. Ticket Fields AI Agent by Macha applies clear, field-level instructions automatically.

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Field Types You Can Automate

Zendesk offers multiple ticket field types to capture structured data. Ticket Fields AI Agent by Macha automates ticket fields by reading ticket content and filling supported field types automatically.

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Improve Reporting & SLAs

Zendesk reporting depends on accurate ticket fields. Ticket Fields AI Agent ensures fields are filled correctly as soon as tickets arrive, giving teams cleaner data and more reliable reporting.

詳しく見る

AI vs Zendesk Macros

Zendesk Macros require manual triggers and predefined conditions. Ticket Fields AI Agent automates ticket fields automatically by reading the ticket content.

詳しく見る

よくある 質問。

Ticket Fields AI Agent について知りたいことすべて。

The app reads every new Zendesk ticket and automatically fills your selected ticket fields — including dropdowns, text, dates, checkboxes, and number fields — based on content and instructions.
Yes. You can establish custom instructions for every field that the AI follows precisely, or permit it to determine the optimal value from ticket context.
No. The app only fills fields that are empty. If an agent has already entered a value, it will never overwrite it.
An AI-generated customer reply on an eligible ticket — either auto-sent or inserted as a draft for an agent to send.
Native support includes dropdown fields, text fields, multiline fields, date fields, checkbox fields, and number fields.
Yes — positively. Consistent, accurate field values enhance automation rules, views, SLAs, routing, tags, and reporting throughout Zendesk.
Absolutely. Fields remain fully editable since the app aims to save time without restricting workflows.
No. The AI only reads the necessary content briefly to fill the fields. Only the AI-generated outputs (the filled field values) are stored — encrypted.
No. Any personally identifiable information (PII) is automatically redacted before anything is processed or saved.
Instantly. Fields populate automatically as tickets arrive, so agents see values when opening tickets.
Yes — as long as your plan supports ticket field configuration and apps, Ticket Fields AI works out of the box.
Yes — a 100 tickets free trial with no credit card required. Existing Macha customers can request an extended trial.
You control the Send-As account and can customize tags for clean reporting and workflows.

信頼のための設計。
プライバシーのための設計。

あなたのデータは Macha AI で安全に守られます。最高水準のセキュリティ基準を満たし、妥協なくサポートに集中できます。

GDPR 準拠

世界的なデータ保護とセキュリティ基準に完全準拠。

データ保持ゼロポリシー

お客様の情報や会話を一切保存しません。

Zendesk
Zendesk Marketplace で 5.0

世界中のサポートチームに 愛されています

サポートチームから届いた Macha AI の声をご覧ください。

The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!

Daniela Costa

Daniela Costa

Head of Support, Seabra

Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.

Marius F

Marius F

Support Head, Zentana

We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.

Alexander Wedén

Alexander Wedén

Head of Support

Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.

Cathleen Wright

Cathleen Wright

Zendesk Admin, Cortex IO

So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.

Jae Oliver

Jae Oliver

Head of Support, Wise

Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.

Harry Jackson

Harry Jackson

Head of Support, Crumb

Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!

Dave G

Dave G

Head of Support, Cyber Power Systems

Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.

Pauli Juel

Pauli Juel

Head of CS, Dokument24

Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.

Lana T

Lana T

Zendesk Admin, Swotzy

Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.

Mischa Wolf

Mischa Wolf

Head of Support, Topi

We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.

Paula G

Paula G

Head of Customer Support, Xly Studio

The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.

Kilian Leister

Kilian Leister

Support Head, Didriksons