Ticket Fields AI Agent
An automated solution that reads incoming Zendesk tickets and instantly populates designated ticket fields without manual agent intervention, enabling faster triage and improved data accuracy.
Auto-Fill Ticket Fields Instantly
AI reads incoming tickets and fills fields automatically.
Custom Instructions for Every Field
Set unique rules or let AI decide based on context.
Works with Popular Field Types
Supports dropdowns, text, date, checkbox, and number fields.
O que ele faz.
Tudo o que vem com o Ticket Fields AI Agent pra sua equipe trabalhar mais rápido.
Automatic Field Population
Fills defined ticket fields upon ticket arrival.
Custom Instructions
Set unique rules per field or allow AI contextual determination.
Multi-Field Type Support
Dropdown, text, date, checkbox, and number fields.
Intelligent Triage
Auto-filled categories and priorities improve routing.
Non-Destructive
Only fills empty fields; never overwrites existing data.
Reporting Enhancement
Accurate, consistent fields power reliable dashboards.
Preço simples e transparente.
Sem contratos. Sem mínimo de assentos. Comece com 500 créditos grátis, sem limite de tempo, sem cartão.
Starter
500 tickets
cobrado mensalmente
- Automatic ticket field filling
- Custom instructions per field
- Dropdown, text, date, checkbox fields
- Improved reporting and routing
- Zero overwrites — only fills empty fields
Sem cartão de crédito
Professional
2,000 tickets
cobrado mensalmente
- Automatic ticket field filling
- Custom instructions per field
- Dropdown, text, date, checkbox fields
- Improved reporting and routing
- Zero overwrites — only fills empty fields
Sem cartão de crédito
Business
5,000 tickets
cobrado mensalmente
- Automatic ticket field filling
- Custom instructions per field
- Dropdown, text, date, checkbox fields
- Improved reporting and routing
- Zero overwrites — only fills empty fields
Sem cartão de crédito
Enterprise
Volume sob medida
adaptado à sua necessidade
- Tudo dos planos anteriores
- Limites sob medida
- Suporte dedicado
Fale com nossa equipe
Casos de uso.
Veja como as equipes usam Ticket Fields AI Agent pra trabalhar mais esperto.
Automate Ticket Fields
Zendesk tickets rely on accurate fields for routing, reporting, and SLAs. Ticket Fields AI Agent by Macha reads each ticket and fills your configured fields instantly — no manual effort required.
Saber maisCustom Field Rules
Zendesk ticket fields are only as good as the rules behind them. Ticket Fields AI Agent by Macha applies clear, field-level instructions automatically.
Saber maisField Types You Can Automate
Zendesk offers multiple ticket field types to capture structured data. Ticket Fields AI Agent by Macha automates ticket fields by reading ticket content and filling supported field types automatically.
Saber maisImprove Reporting & SLAs
Zendesk reporting depends on accurate ticket fields. Ticket Fields AI Agent ensures fields are filled correctly as soon as tickets arrive, giving teams cleaner data and more reliable reporting.
Saber maisAI vs Zendesk Macros
Zendesk Macros require manual triggers and predefined conditions. Ticket Fields AI Agent automates ticket fields automatically by reading the ticket content.
Saber maisPerguntas frequentes.
Tudo que você precisa saber sobre o Ticket Fields AI Agent.
Feito para confiança.
Desenhado para privacidade.
Seus dados estão seguros com o Macha AI. Atendemos aos mais altos padrões de segurança para você focar no suporte sem abrir mão de nada.
Em conformidade com GDPR
Totalmente alinhado aos padrões globais de proteção de dados e segurança.
Política de zero retenção de dados
Nunca armazenamos informações de clientes nem as suas conversas com clientes.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons