Ticket Fields AI Agent
An automated solution that reads incoming Zendesk tickets and instantly populates designated ticket fields without manual agent intervention, enabling faster triage and improved data accuracy.
Auto-Fill Ticket Fields Instantly
AI reads incoming tickets and fills fields automatically.
Custom Instructions for Every Field
Set unique rules or let AI decide based on context.
Works with Popular Field Types
Supports dropdowns, text, date, checkbox, and number fields.
Was sie kann.
Alles, was in Ticket Fields AI Agent enthalten ist, damit Ihr Team schneller vorankommt.
Automatic Field Population
Fills defined ticket fields upon ticket arrival.
Custom Instructions
Set unique rules per field or allow AI contextual determination.
Multi-Field Type Support
Dropdown, text, date, checkbox, and number fields.
Intelligent Triage
Auto-filled categories and priorities improve routing.
Non-Destructive
Only fills empty fields; never overwrites existing data.
Reporting Enhancement
Accurate, consistent fields power reliable dashboards.
Einfache, transparente Preise.
Keine Verträge. Keine Mindest-Sitze. Starten Sie mit 500 kostenlosen Credits, ohne Zeitlimit, ohne Kreditkarte.
Starter
500 tickets
monatliche Abrechnung
- Automatic ticket field filling
- Custom instructions per field
- Dropdown, text, date, checkbox fields
- Improved reporting and routing
- Zero overwrites — only fills empty fields
Keine Kreditkarte nötig
Professional
2,000 tickets
monatliche Abrechnung
- Automatic ticket field filling
- Custom instructions per field
- Dropdown, text, date, checkbox fields
- Improved reporting and routing
- Zero overwrites — only fills empty fields
Keine Kreditkarte nötig
Business
5,000 tickets
monatliche Abrechnung
- Automatic ticket field filling
- Custom instructions per field
- Dropdown, text, date, checkbox fields
- Improved reporting and routing
- Zero overwrites — only fills empty fields
Keine Kreditkarte nötig
Enterprise
Individuelles Volumen
auf Ihre Anforderungen zugeschnitten
- Alles aus den vorherigen Stufen
- Individuelle Grenzen
- Dediziertes Support-Team
Sprechen Sie mit unserem Team
Anwendungs fälle.
Sehen Sie, wie Teams Ticket Fields AI Agent nutzen, um smarter zu arbeiten.
Automate Ticket Fields
Zendesk tickets rely on accurate fields for routing, reporting, and SLAs. Ticket Fields AI Agent by Macha reads each ticket and fills your configured fields instantly — no manual effort required.
Mehr erfahrenCustom Field Rules
Zendesk ticket fields are only as good as the rules behind them. Ticket Fields AI Agent by Macha applies clear, field-level instructions automatically.
Mehr erfahrenField Types You Can Automate
Zendesk offers multiple ticket field types to capture structured data. Ticket Fields AI Agent by Macha automates ticket fields by reading ticket content and filling supported field types automatically.
Mehr erfahrenImprove Reporting & SLAs
Zendesk reporting depends on accurate ticket fields. Ticket Fields AI Agent ensures fields are filled correctly as soon as tickets arrive, giving teams cleaner data and more reliable reporting.
Mehr erfahrenAI vs Zendesk Macros
Zendesk Macros require manual triggers and predefined conditions. Ticket Fields AI Agent automates ticket fields automatically by reading the ticket content.
Mehr erfahrenHäufig gestellte Fragen.
Alles, was Sie über Ticket Fields AI Agent wissen sollten.
Auf Vertrauen ausgelegt.
Auf Privatsphäre ausgelegt.
Deine Daten sind bei Macha AI sicher. Wir erfüllen höchste Sicherheitsstandards, damit du dich kompromisslos auf Support konzentrieren kannst.
DSGVO-konform
Vollständig auf globale Standards für Datenschutz und Sicherheit ausgerichtet.
Zero-Data-Retention-Richtlinie
Wir speichern niemals Kundendaten oder deine Kundenkonversationen.
Von Support-Teams geliebt weltweit
Sieh, was Support-Teams über Macha AI sagen.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons