Macha
Features Macha on Zendesk Continuous Agent Evaluation Chrome Extension Zendesk Copilot Build with Sidekick Build with Claude Code & Codex Use Cases Integrations Pricing Documentation API Reference Building Effective Agents
Log in Start free trial
Zendesk Marketplace

A copilot inside every Zendesk ticket.

Macha AI docks into the ticket sidebar as a Zendesk app. Draft replies, translate messages, look things up, and act on the ticket, without leaving the agent workspace.

Install from Marketplace Start free trial
Zendesk Agent Workspace acme.zendesk.com
Macha

Ticket 8421 · open

Where is my order?

Antonio · 22 min ago

Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?

Reply as Mariel

Draft a reply

public reply internal note Submit
Where is my order?

Translate the customer's message and draft a reply.

EN: "Hi Antonio, your order 20831 shipped July 12 and is out for delivery today."

IT: "Ciao Antonio, il tuo ordine 20831 è stato spedito il 12 luglio e sarà consegnato oggi."

Post to ticket Copy
Ask anything ↑
Zendesk

Ticket 8421

open · Antonio Rossi · priority normal

Subject

Where is my order?

Tags

shipping italian

Custom fields

Order 20831 · VIP tier

Loaded into Macha

Reads the ticket before you type.

  • Ticket context, automatically

    Subject, requester, tags, priority, custom fields, and the full comment thread are loaded the moment you open the ticket.

  • Per-ticket history

    Every chat you've had on this ticket is right in the header, easy to resume.

  • Suggested actions

    Draft, translate, polish, check the order, search your knowledge base. One tap starts you off.

Draft, translate, look things up.

  • On-brand drafts

    Replies pulled from the ticket, the customer's history, and your knowledge base. Sound like your team.

  • Any language, both ways

    Customer writes in Italian? See it in English side by side, reply back in Italian in one tap.

  • Nothing hits the ticket without you

    Every reply, status change, or tag update shows you exactly what will land before it lands.

S

Suggested reply

Drafted for you · review before posting

Hi Antonio, thanks for reaching out. Your order 20831 shipped on July 12 and is out for delivery today. It should arrive by 6pm. Let me know if you don't see it by then.

Also set status to pending Add tag: shipped
Post reply Cancel

Every agent, every tool, every source.

The sidebar is a smaller frame around the same runtime you use in the dashboard.

All your agents

Call any agent you've built by its handle, right from the sidebar.

All your tools

Zendesk, Shopify, Stripe, Slack, Notion, plus any custom API tool you've defined.

All your knowledge

Your KB, connected Google Docs, macros, and past tickets, cited when the agent uses them.

Live in every ticket in under a minute.

Install from the Zendesk Marketplace, sign in once inside the sidebar, and the copilot is live in every ticket for every agent on your account.

Install from Marketplace
1

Install from the Zendesk Marketplace

Search "Macha AI" in the Marketplace and hit install.

2

Open any ticket

The Macha sidebar appears in the ticket right-hand rail.

3

Sign in once

Same account as dashboard.getmacha.com. The sidebar remembers you across tickets.

4

Draft, translate, act

Pick a suggestion or type freely. Nothing hits the ticket until you say so.

Ready to supercharge your team with AI?

Get started in minutes. Connect your tools, configure your agents, and let AI handle the rest.

Get a demo Start free trial

500 free credits · no time limit, no credit card