AI Ticket Translations
Helps support teams read, reply, and resolve tickets in any language without leaving Zendesk. Automatic language detection with side-by-side translations.
Translations in Sidebar
Auto-detects the customer's language and displays a clean, side-by-side translation within Zendesk's right panel.
Translation as Internal Notes
Automatically adds translations as internal notes for agent and admin reference.
One-Click Reply Translations
Compose in your native language, then translate and send with a single click.
できること 。
AI Ticket Translations に含まれるすべての機能で、チームの作業を加速。
Translations in Sidebar
Auto-detects customer language with side-by-side display in Zendesk's right panel.
Internal Notes
Automatically saves translations for team reference.
One-Click Reply Translation
Compose in your native language, translate and send with a single action.
Context-Aware
Preserves meaning, tone, and formatting across 180+ languages.
Zero Setup
Uses the agent's Zendesk language automatically.
Agent Profiles
Individual language preferences per team member.
Analytics
Tracks languages and volume; auto-tags translated tickets.
シンプルで透明性のある 料金体系。
契約なし。最低シート数なし。500 の無料クレジットから開始、時間制限なし、クレジットカード不要。
AI Ticket Translations
- Support for 180+ languages
- Unlimited usage per license
- Side panel translation display
- One-click reply translations
- Translation volume analytics
クレジットカード不要
ユース ケース。
AI Ticket Translations を活用してチームがどう賢く働くかを見る。
Provide Multilingual Support
Empower your agents to easily support customers in any language. Auto-translate incoming messages, understand intent instantly, and reply in 180+ languages — all without leaving Zendesk.
詳しく見るAuto-Translate Tickets
Translate incoming messages and outgoing replies inside Zendesk with a single click. No switching tools, no manual copy-pasting, no setup required.
詳しく見るTranslation App Comparison
A clear, practical comparison of Zendesk translation tools — so you can choose the best option for your multilingual support workflow.
詳しく見るWorkspace Translation Guide
A step-by-step guide to translating customer messages and replies without leaving Zendesk — using AI Ticket Translations by Macha.
詳しく見るGlobal Support Best Practices
How global Zendesk teams can deliver consistent, fast multilingual support at scale using AI-powered translations.
詳しく見るMacha vs Google Translate
Most teams start by manually copying ticket text into Google Translate. But once volume grows, accuracy, consistency, and speed become major challenges. Here's how Macha solves them — natively inside Zendesk.
詳しく見るよくある 質問。
AI Ticket Translations について知りたいことすべて。
信頼のための設計。
プライバシーのための設計。
あなたのデータは Macha AI で安全に守られます。最高水準のセキュリティ基準を満たし、妥協なくサポートに集中できます。
GDPR 準拠
世界的なデータ保護とセキュリティ基準に完全準拠。
データ保持ゼロポリシー
お客様の情報や会話を一切保存しません。
世界中のサポートチームに 愛されています
サポートチームから届いた Macha AI の声をご覧ください。
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons