Macha
Features Macha on Zendesk Use Cases Integrations Pricing Documentation Building Effective Agents
Log in Get Started

Implementation services.

Three tiers. Each one defines exactly what's in scope, what's out, and what the deliverable looks like — so both sides know when the engagement is done.

For teams with up to 2 use cases. We coach in live working sessions; your team configures, tests, and launches.

What you get

  • → Up to 4 working sessions across 4–6 weeks.
  • → Up to 2 production AI agents for the use cases you bring — your team configures them with our live guidance.
  • → Use case scoping — we help frame your problems and pick the right agent setup before you start building.
  • → Live debugging during sessions when something doesn't behave the way you expect.
  • → Pre-launch validation walkthrough — we sit with you and stress-test before go-live.
  • → Async support between sessions for blockers.

Not included: custom API tools, custom development, multi-brand setups, optimization after your final session.

First session free — scoping call. Pay only if you proceed.

Book your free session

For teams who want us to build it and help deploy it end-to-end. We handle the heavy lifting and partner with you through launch; you review and approve at each milestone.

What you get

  • → Up to 6 working sessions across 4–6 weeks.
  • → Up to 4 production AI agents — designed, built, and tuned end-to-end by us.
  • → Up to 3 integrations connected from our catalog (Slack, Notion, Shopify, and more).
  • → Up to 2 custom API tools built for endpoints we don't already integrate with — requires publicly accessible API documentation.
  • → Automation and escalation logic configured to match your workflow.
  • → Pre-launch testing across representative scenarios.
  • → 14 days of post-launch optimization after go-live.
  • → Dedicated customer success manager throughout the engagement.

Not included: multi-brand or multi-instance setups, dedicated SLA, sandbox-first validation, custom development beyond the 2 API tools.

First session free — scoping call. Pay only if you proceed.

Book your free session

For high-volume, multi-brand, or technically complex setups. Scope and price are confirmed after a discovery call — no surprises.

What you get

  • → Up to 12 sessions across 8–12 weeks as the baseline — additional sessions or longer timelines can be included in scope if your setup needs it.
  • → Custom agents designed and built from scratch for your specific workflows — no template constraints.
  • → Multi-brand / multi-instance setup with shared knowledge governance.
  • → Unlimited integrations connected from our catalog.
  • → Unlimited custom API tools within engagement scope — requires publicly accessible API documentation.
  • → Sandbox-first validation — full QA in a non-production environment before rollout.
  • → Dedicated technical lead with defined SLA on response times.
  • → Team training, enablement materials, rollout playbook.
  • → 30 days of post-launch optimization after go-live.

How pricing works: $7,500 is a floor. Final scope and price are agreed in writing after the discovery call — no surprises.

Discovery call — we scope it together before any commitment.

Book a discovery call

A few notes on how this works.

How we think about scoping and where the boundaries are.

The free first session works at every tier.

It's a discovery and scoping call — no commitment, no payment. We'll only proceed if both sides agree it's the right fit and the right tier.

"Out of scope" matters as much as "what's included."

Each tier defines a clear boundary so neither side gets surprised. If a Quick Start customer needs a custom API tool mid-engagement, we'll quote a fixed-price add-on or upgrade to the next tier — not silently expand the scope.

Most teams land on Launch Pad.

Quick Start is for self-starters who want guidance. Enterprise is for complex multi-brand or compliance-heavy setups. Launch Pad is the gap between — most buyers want us to build, not coach.

Enterprise pricing starts at $7,500 because it's not a fixed product.

Final scope and price are confirmed after the discovery call. The starting number is a floor — most engagements come in higher based on number of brands, integrations, and custom development.

Ready to talk through
your setup?

Book a free scoping call. We'll review your workflows and tell you which tier — if any — makes sense.

Book a Demo Get Started