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Does Macha Work With Gorgias and Front? Yes, Since June 2026
Macha added Gorgias and Front connectors on June 23, 2026, so teams on either help desk can run Macha's AI agents on top of it to read conversations, draft and post replies, triage and route. With HubSpot and Intercom added since, Macha now runs on six help desks.
Key takeaways
- Macha's Gorgias and Front connectors shipped on June 23, 2026, each with 15 tools and built-in agent templates.
- The Macha Gorgias connector covers tickets, messages, customers, macros, tags and team assignment, and connects with an API key.
- The Macha Front connector covers conversations, contacts, custom fields, inboxes and teammate routing, with internal comments that support @mentions.
- Macha agents run across six help desks, so a team on Gorgias for one storefront and Zendesk for another keeps one agent design.
- Macha's free trial gives $50 of usage with no credit card and no time limit.
Yes: Macha connects to Gorgias and Front, and both connectors shipped on June 23, 2026 with 15 tools each and built-in agent templates. Macha is not a help desk and doesn't replace one. It's the AI agent layer you add to whichever help desk you already run, and with HubSpot and Intercom added since, that list is now Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom.
| Gorgias connector | Front connector | |
|---|---|---|
| Shipped | June 23, 2026 | June 23, 2026 |
| Tools | 15 (tickets, messages, customers, macros, tags, team assignment) | 15 (conversations, contacts, custom fields, inboxes, teammate routing) |
| Triggers | Ticket created, ticket updated, new message added, custom webhook | Conversation created, new message added, conversation assigned, custom webhook |
| Auth | API key | API token |
| Templates | Built-in | Built-in |
What can Macha do in Gorgias?
The Gorgias connector adds 15 tools covering tickets, messages, customers, macros, tags, and team assignment. Agents can start from four triggers: ticket created, ticket updated, new message added, and a custom webhook you attach to any Gorgias HTTP integration to control exactly which tickets fire. It connects with an API key, and there are built-in agent templates to get you started.
Gorgias is an ecommerce-first help desk with a deep Shopify integration, so the natural pairing is obvious: connect Gorgias and Shopify together, and a single agent can read a "where's my order?" ticket, look up the live order, and post the answer back, then tag and close it.
→ Full walkthrough: The Macha × Gorgias integration
What can Macha do in Front?
The Front connector adds 15 tools covering conversations, contacts, custom fields, inboxes, and teammate routing. Front's collaborative model is first-class here: an agent's internal comments support @mentions, so it can loop in the exact teammate who should pick up a conversation, the way Front teams already work. Triggers cover a new conversation, a new inbound message, a conversation being assigned, and a custom webhook you can call from any Front rule's "Send a webhook" action. It connects with an API token, with built-in templates ready to go.
→ Full walkthrough: The Macha × Front integration
Both connectors come with pre-built agent templates, so you're not starting from a blank agent:
Can one Macha agent run across several help desks?
Yes. The practical win for multi-brand and multi-tool teams is that the same Macha agent design runs across Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom. If you run Gorgias for one storefront and Zendesk for another, you don't rebuild your automation per platform: you connect each help desk and point your agents at it.
How do you connect Gorgias or Front?
Both connectors live under Connectors → Support in the dashboard. Paste the Gorgias API key or Front API token, pick a template, and point an agent at a queue. The free trial gives you $50 of usage with no credit card and no time limit, and Macha's team sets up and monitors your agents on every plan. Or browse all integrations.
